The hotel could not provide a bed for my child (1 year old baby) even though I phoned before hand and checked. They also cancelled the restaurant and room service the day I arrived so I went and stayed somewhere else. Staff communication is awful, they were literally making contradictory statements whilst stood next to each other. Raised a complaint via Agoda, they basically just covered it all up and did not provide any refund. I would not consider booking this hotel again.
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