Meander54570694209
2024년 3월 15일
We stayed one night and moved to another hotel. We booked a junior suite with private pool. The suite was a room, not a suite, and the pool was unheated, therefore unusable. We returned to the room after dinner and found we could not cool the room. We called the front desk. It turned out that only heat was available and that in order to cool the room, we needed to open the slider, which was not ideal from a safety perspective. There was no option for a fan. There were also dogs barking (which the hotel had no control over). We slept with the slider open and in the middle of the night someone burned sage or something else near the slider, which woke us again. We were told we could not be partially refunded for the inconveniences and promised a gift certificate for a massage at a later date (but have not yet received it). We then returned to the room and were locked out due to a malfunctioning electronic key system. I’m not sure why they could not give us a partial refund as this is fairly common when things don’t go well at hotels.
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