호누아 카이 리조트 & 스파(Honua Kai Resort & Spa)

전체적으로 매우 평화롭고 조용했습니다. 주차가 장난아니었어요! 그곳에 있던 모든 사람들에게 필요한 공간의 약 1/3만 있는 지하 주차장. 밤 7시 30분까지 차고에 들어가야 했습니다. 그렇지 않으면 공간이 없었고 공간에는 소형차만 수용할 수 있었습니다! 그것은 악몽이었다.

우리 방은 얼리 체크인이 가능하다고 들었습니다. 체크인할 때 호스트는 오후 4시까지 체크인할 수 없다고 말했습니다. 그것이 준비되지 않을 것이라는 것을 알았다면 더 일찍 도착하지 않았을 것입니다. 상담원과의 대화가 거짓말을 해서 바보처럼 느껴졌다. 준비가 되면 문자를 보내겠다고 하더군요. 그들은 우리에게 주어진 방이 준비되지 않을 것이고 다른 방을 주겠다고 저에게 전화했습니다. 내가 처음 전화한 오전 11시부터 오후 4시까지.. 방은 여전히 청소되지 않았습니다. 그게 어떻게 말이 됩니까? 의사 소통은 끔찍했습니다.

We had booked this vacation over 6 months in advance. When we tried to check in, we were told our room type (partial ocean view) was not available. We were told there was nothing they could do about it. We understand the circumstances in the area, but would have hoped to make arrangements for paying customers. We paid for one night and checked out to move to another property.

Resort was amazing, However being a VIP there wasnt an upgrade option and getting a key card was a huge inconvenience when they were telling you everything was by code it absolutely was not.Needed a card for gym, parking etc.

When we arrive we were upgraded to 3 bedroom ocean view which was lovely. Condo very nice and loved the lanai. The room was very comfy with the exception that it had roaches. We’re we’re horrified . Notified the manager and they sent someone right away to take care of it. After arguing about solutions, the right thing to do per customer service, we were comp fees and a night. Should have given at least 2-3 nights comp for the trouble. Staff is wonderful and great at communicating. The hotel is beautiful and in a perfect spot for accessing shops and restaurants. Probably won’t stay again but try a different resort in Wailea.

Expedites offered a “resort view” room however the facility did not have this option. I was annoyed because I ended up with a Mountain View room which at the time of booking was cheaper than a resort view room - so I ended up paying for something that was not available. Also the bathtub in my Mountain View room did it work - which was a huge bummer. The resort was over all nice and the staff amazing - jus through a 3rd party like ******* leaves you with not a lot of options when you get to the actual site.

The resort was gorgeous, definitely one of our best vacations, we highly recommend this resort.

Property was beautiful, rooms were great and the staff was so helpful and friendly! Definitely recommend!

The resort is fabulous. The grounds and pool are beautiful. Unfortunately it is very windy and our room was in a terrible location. Our “resort view” was a view of the parking lot. The balcony was so windy the furniture blew across into the side wall. We were only able to use the balcony one day while we were there. It was very disappointing. The trucks in the morning were so loud. If you stay and reserve a resort view, make sure your room is on the side of the building and not overlooking the street and parking lot. It’s ridiculous to me that those rooms cost a small fortune. They should charge far less for them.