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The Winston has made a strategic business decision not to disclose on their website the heavy contraction immediately outside of occupied guest rooms. The website clearly states "Unwind. Relax time", and markets the property as a luxurious, relaxing experience. There is no way to relax or make use of amenities because there is loud construction happening directly outside of guest rooms and in the common area! We left the hotel within 20 minutes of our arrival and asked for a refund because the construction wasn’t disclosed at time of booking. A manager agreed to refund our booking, but still have not refunded it 3 weeks later after 3 followup emails. I have stayed more than 500 nights in hotels over the past 6 years, and this is the only time I have ever opened a chargeback against one.

Sadly a very disappointing stay - excellent friendly welcome & efficient service from Reception , but almost everything else had problems: no wine list/drinks list in the bar, gin and tonic served with no lemon - when asked as to whether lemon could be added the barman managed to look up from his phone long enough to say he couldn't find any. ( i guess the kitchen is too far away ) no wine list in the restaurant for lunch, waitress had clearly not been trained at all to advise on what wine there was, or even different kinds of wine. I had to go with her to the bar fridges to actually choose wine as initially we were told that they only had one bottle of chardonnay in the whole hotel, and that was not the case at all. Fish cakes for lunch were cold, good quality club sandwich & fries. Very nice room, but bath not cleaned, with hairs in it. Shwe Shwe gowns, much advertised online were not in the room and had to be called down for. Room was not refreshed/ turned down when we went out for a dinner, despite there only being a few other room occupied. Breakfast was good , but all the bread for toasting was very stale, and appeared to be from the day before. Friendly waiter service at breakfast. Efficient and friendly checkout, the lady at Reception really knows what she is doing and how to make visitors feel welcome. Lots of training required elsewhere however...