빌라 브라운 예루살렘(Villa Brown Jerusalem, a Member of Brown Hotels)

Great central location Tasteful interior Spa is not functioning, but it was not mentioned on the hotel’s site Bed was comfortable, but the room is small and has no place for suitcases We got one bottle of shampoo and needed to ask for one more on the third day of our stay, the maid never completed the stock No hair dryer in the room Last night the AC stopped and we were provided with electrical heater, witch was good enough The breakfast was good and very well served Definitely would stay again in the future

We had a reservation to celebrate my birthday. The night before, after 22 pm, the manager called to say that due to technical issues they are canceling our reservation, and offered us a stay a one of two other hotels they have in jerusalem, which are not close to giving the same experience as the villa brown in my opinion. So we refused. And he said they will compensate us. Of course we had to change all our plans since we couldn't find a different hotel with such short notice. But that's not the worst part. They charged us anyway, the compensation stayed as a fictive suggestion, and i have been chasing them around for over a month now with no refund still. Including a fornal request made through booking which were the platform we booked it through. So to conclude - stay away!!!

The online reviews are very deceiving! I booked this hotel and when I arrived, nobody could be bothered to even look up from the desk to check me in! The vibe is "too cool for school". Trying to be New York City hip, but comes off as lazy. Rooms are tiny! VELVET decor - in Israel! Ridiculous. Serves me right for buying into it. Go somewhere else!!!

Outstanding breakfast, kind and accommodating staff, great & walkable location. Could use some updates on the inside but great experience.

Staff were very helpful and attentive. Location is very close to shops and restaurants. Clean and quiet with a lovely terrace to relax in.

The room felt very unclean. The curtains etc. were very dusty. The hallways of this hotel are painted black giving it a sinister look. Everything felt very old and dirty. There was no full-length mirror in the room. I felt really sad and depressed every time I stepped inside the room. I have gotten better deals on hotels for the same money. The view outside my window was also bad with the next-door building being completely under construction. There is no woman on the staff which made me feel slightly uncomfortable at nights as a single woman traveler. On a side not, Jeff was really nice and a great staff person.

our room was so dirty that we had to check it out. they gave us half our money back which is still unfortunate

Relaxing boutique hotel in center of city. Staff was great and took good care of us. Easy walk to great restaurants and shopping. Short taxis to Old Jerusalem and Market. Definitely stay here again.

Great service (people are very nice), clean, enjoyed breakfasts, complimentary tea/wine/snacks all day long, conveniently located near the old town and the center of Jerusalem…