We stayed at Sergei Palace for 9 nights, from April 5-14. This was part of a 4-week visit in Israel. The other nights we stayed at 5 other hotels – arranged by the tour we participated in. Our choice of Sergei Palace was initially due to a desire for a larger hotel room. This did not disappoint. Indeed, the rooms and bathrooms were spacious. For the most part, we enjoyed our stay at Sergei Palace. However, lots of room for improvement. This review serves as an open letter to the hotel manager at large, Mr Andre. Pros: - Larger room, larger bathroom, including spacious shower stall. - Clean. Wish to thank Ms Virginia, the housekeeping staff, who to me was the star of the show. On our first morning, I made a special request for doorknobs, door handles, light switches to be sterilized. Virginia came in and did so. I was very pleased by her service, cheerful attitude, and pleasant manners. Ms Virginia made us feel like we were royal visitors. - Bed was comfortable. - Corridor has nice décor. - As everyone has mentioned, beautiful courtyard. - Separate entrance to our wing. - A special thank you to receptionist Mr Bashar who greeted us each time he saw us. Cons: - Ms Elana, the manager of the hotel restaurant, this is for you: Getting breakfast at the Sergei Palace can be a real problem. You either get your food – if you have breakfast on the HOTEL’S TERMS. Or you get PART of your food. Or you get a scolding. Either way, breakfast at the Sergei Palace restaurant was not a pleasant experience. [If you care for the details, here you go: As a couple, you go to the restaurant, and they serve you a tray of food which consists of 8 little bowls of food, such as a small bowl of cheese, a small bowl of hummus, etc. I understand you can have refills. You also get your choice of eggs. Then depending on who is serving you, you may be offered a dessert (pancakes or croissants) or not. The tray with 8 little bowls is for the couple TO SHARE. However, if as a couple you have breakfast separately (for example, if one is an early riser), then you will either get scolded for not coming together because the tray is meant FOR SHARING. So then you, as the guest, apologize profusely. After all, you are on vacation and you cannot get up in the morning at the same time as your spouse. So you become an inconvenience to the restaurant staff So they tell you that to resolve this, the first person will get HALF a tray (ie 4 little bowls) and the second person will later get the other HALF (4 other bowls). But when I (the second person) came down for breakfast, my “half” tray never arrived.] - We later learned that the restaurant is managed separately from the hotel. So our star rating of 3 stars is combined from 4 stars for the hotel experience, and 2 stars for the restaurant experience. Thank you. - Receptionists were not able to answer this simple question, “Are there any restaurants open today?” It was our 3rd Sabbath in Jerusalem, and we wanted to expl
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