홀리데이 인 루이빌 이스트 - 허스트본 루이빌(Holiday Inn Louisville East - Hurstbourne)

매우 열악한 고객 서비스. 이 호텔에 예약하지 마세요. 업무 회의를 위해 이 호텔을 예약했습니다. 바 옆 로비에는 밤 10시부터 새벽 1시까지 시끄러운 음악을 틀고 소리를 지르며 배구를 하던 손님과 아이들이 있었다. 나는 소음 불만을 위해 프런트 데스크에 여러 번 전화했습니다. 내 방에는 이 손님이 있는 로비를 가리키는 창문(이유는 확실하지 않음)이 있었습니다. 프런트 데스크 직원은 바가 12시에 문을 닫을 때까지 아무것도 할 수 없다고 말했습니다. 로비에서 떨어진 다른 방을 요청했습니다. 그들은 새 방을 주기를 거부했습니다. 바가 닫히면 소음이 계속되어 다시 전화를 걸었습니다. 그들은 손님과 이야기하겠다고 말했습니다. 아무도 그들에게 말을 걸러 가지 않았습니다. 남편은 아무도 가지 않을 것이기 때문에 손님과 직접 이야기하기 위해 내려갔습니다. 그들은 배구를 그만두었지만 새벽 1시까지 시끄럽게 떠들다가 마침내 로비를 나갔다. 그런 다음 그들은 복도에서 소리를 지르며 내 바닥에있었습니다. 이 호텔에 예약하지 마십시오. 문제가 있는 경우 문제를 해결하기 위해 귀하와 협력하지 않습니다.

첫 번째 할당된 방의 키가 작동하지 않았습니다. 고객 서비스 담당자가 잘했습니다. 그러나 한 번에 수행해야 할 많은 의무가 할당되었습니다. 이 시설은 과대 평가되었습니다.

The room was very nice. The front desk was nice also. I am a little frustrated that I paid extra for breakfast but wasn’t able to utilize it. On weekends it opens later than during the week and my daughter’s volleyball started before the breakfast opened so I wasted $20 on a meal we couldn't eat.

Really nicely remodeled Holiday Inn. Beds were very comfortable, Pool area was nice. Didn't get to use a hot tub as it was non-existant and being remodeled, but no big deal. Lots of Resteraunts nearby and a decent breakfast buffet for $10

The rooms are clean, but the lack of easily accessible electric outlets at the desk made work very difficult. Or the ability to charge a cell phone.

We had just checked in and were in the room about 15 minutes when a staff member just opened our room door and said sorry and ran off closing the room door. The staff member did not even knock. When I ran after her she was already at the stair door. When I asked her why she came to my room, she said she was checking to see if we needed towels. If that was the case, why did she not ask us so and why did she not have any towels in her hand. I find the lack of privacy give me less trust and security to return to this hotel. Even though the hotel is under renovation, their was no discount. My room was situated near the elevators (people laughing and talking as they came out of the elevator) and the vending machine (someone was pounding on the machine which woke me out of my sleep) which makes it a noisy night for a very light sleeper.

VERY nice room. Felt right at home immediately. My travel companion and I both thought the beds were extremely comfortable and we slept wonderfully. The coffee selection in the room was tasty. Provided toiletries were nice. The only real area for improvement was the staff--they were adequate and checked us in and out efficiently. They were just missing that genuine warmth and welcoming that would have pushed our experience to the top!

Nice, accommodating staff. Room was comfortable. Some construction on property.

Bathroom toilet runs day and night. Floors in bathroom looked like they were never swept or mopped. dressers and stand were dirty. Found Ants walking all over the walls. I asked front desk if they could get someone to kill them while out. They agreed but, when returned nothing was done. Thank goodness We just used the room to sleep and shower in.