Proximity to a river walk trail was the property’s strength. Front desk and breakfast staff were very courteous and attentive. The hotel is understaffed in housekeeping. Checking in for a 3-night stay, we were asked whether we preferred our room be refreshed every other day or not at all. By the 3rd day of our stay, trash cans were overflowing, towels were on the floor but management refused to refresh our room. When I mentioned politely that we had elected an every other day refresh, the manager told me “ it didn’t matter what we were told.” They didn’t have the staff to clean our room. They were too busy turning the rooms for new guests and neglecting others.
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