SureStay Plus by Best Western Fremont I-69

The entire staff was extremely accommodating during my stay. As a frequent business traveler, conducting business in the area, I have frequented most of the local lodging in the area. Unlike the other hotels in the vicinity, the absolute standout was the staff - whether it was young lady at the front desk, the housekeeping staff, or even the owner, I was pleasantly surprised at how cordial and friendly everyone was. Sure, it’s an older building. And AS EXPECTED, it’s not going to be perfect. But what it IS is safe, clean, friendly accommodations, provided at a very reasonable price. I was approached by the housekeeping staff each day, to see if I wanted fresh linens or a quick touch up in my room. Beverages were made available throughout the day, and on into the night. The breakfast was perfectly acceptable, with a wide variety of choices. And, again, I cannot express enough just how refreshing it was to have an entire staff greet me with a smile and kind words each time I exited my room or entered back into the building. I spoke with the owner, this morning, as I was checking out. I made sure to compliment her on the peaceful and professional experience that I encountered during my stay, assuring her that I would most certainly be returning. This is NOT the W, the Four Seasons, or the Ritz Carlton. But WHAT IT IS is a clean, friendly, safe hotel, designed for overnight stays by families and business travelers. They are doing a wonderful job providing great service.

Our bed had dirty sheets upon arrival. The deadbolt to our door did not lock. We were staying in a family suite. The space was good for the price. The breakfast was not fresh. The extra TV in the room did not have a power cord. They seem to be currently remolding. Hopefully, the cleanliness will improve with the remodel.

We really enjoyed the hot tub suite. My only concern was it was a hard to use the TV remote we couldn’t find any channels but two.

Lot was not plowed. Room was still under construction and not finished. Tub had white film that had to be cleaned before use. Towels were not white, matching or folded neatly. The flooring was clean and felt like it was Kaye’s over uneven carpet

My family was in town for my grandmother's funeral. We were hoping for a decent low-cost place to stay a couple nights.We weren't expecting our son to be coming with but he did. So we wanted to switch to a double queen room. They upcharged $10 a night for that. The first room they sent us to the electronic card reader didn't work, so the door could just be pushed open. There wasn't a TV or desk chair. The box from the TV stand and a flashlight were still sitting there. We complained, so they moved us to the adjacent room. In that room the coffee maker and hair dryer didn't work, and the toilet was clogged/filthy. We had to leave so I mentioned to the front desk lady about the toilet. She offered move us yet again to the 1st floor, but I declined because I didn't want to have to move all our stuff again. I asked that it be unclogged while we were gone. When we came back, there was a plunger in our bathroom and the toilet was still semi-clogged. We just dealt with it. Outside, it had snowed multiple times that week yet nobody had plowed the parking lot or shoveled the side entrance sidewalk, so there were inches of snow to drive and walk through. Also, the card reader on the side of the building wasn't even on, so anyone could have walked in that door. With having to deal with a funeral, we did not need added stress but that's what staying at this place did. I had stayed there before when it was under a different brand and it was not nearly as bad. I will NOT be back there!

Staff was very nice and courteous on arrival. Overall everything was nice and clean. A few things like the shower was a bit outdated, but functioned normally and was still clean. Our electronic lock didn't work at first but when notified, the staff fixed it right away without issue. Easy access to I-80. Short visit was more than adequate and would stay here again without worry.

The bed sheets and bathroom werent clean. And the tv, wifi and cast features werent working. Plus the eggs for breakfast tasted horrible.

Nice option right off the turnpike. Rooms have been nicely redone (except the bathroom appeared to have been painted in a hurry). Breakfast looked very good - lots of options. Comfortable bed. Very clean & quiet. Couldn't get the TV to work, but it was late anyway, so I didn't bother calling front desk.

Spacious room, pleasant service, good location close to I-69 & I-80. Clean in general. Our only concern was that the towels, while clean, were a rather dingy off-white & thin.