홈우드 스위트 잭슨빌 디어우드 파크(Homewood Suites Jacksonville Deerwood Park)

When I was checking in, the lady checking me in let me know that they have a complimentary wine and beer tasting for the customers. How cool is that! The front desk clerk also helped me get onto their WiFi portal and gave me water for my room. Service was a 30 out of 10 rating!

The female who checked us in was wonderful, but the bed in our room had a visible sag in it and hurt my back to sleep on it. The woman who checked us was not available until we called out for someone to attend the desk, she did not ask about our stay, and was dismissive.

The check in process was seamless. The lobby and breakfast areas were clean.The room however was dirty. Stains on the curtains (looked like blood), walls, heavily stained floors (to the point where a floor runner was placed over a section of the carpeted area), chairs, and sticky door handles shows there is a lack of attention to detail. Additionally, the carpet and furniture smelled poorly. Renovations need to occur on the rooms. I will not be staying here again while staying in Jacksonville.

We stayed at Homewood for one night after a football game. It was perfect. The lady at the front desk was very warm, friendly and welcoming! Our room was great, very comfortable. The location was about 10 mins from St John's Town Center, with an abundance of restaurants and shopping. I will plan to stay again for the hotel comfort and location!

Used to be nicer. IT NEEDS an update and deep cleaning. Elevator is extremely slow. The service sticker on the elevator was expired. Room service cleaning needs to be done daily. Not every three or four days.

Check in was at 3:00. We had 2 rooms reserved. Only one was available when we arrived. The other was not ready until 5:30. The only explanation was that it was taking a while to clean because the room was “really bad”. Breakfast was horrible so we left and went to Cracker Barrel.

The lady at the front desk when we checked in is very pleasant. But this hotel definitely needs to be updated and thoroughly cleaned. We were greeted by a musty smell right when we opened the door to get in the room. Bed linens and shower curtain looked like it hasn't been changed in a while. Bathroom floor is dirty. To top it all, I saw a bedbug crawling in the ceiling right before we checked-out. I told the front desk on the way out, hopefully it'll be addressed. Good thing we only stayed in this hotel for 1 night, a very eventful night at that, we didn't bother having breakfast, we just wanted to get out of there in a hurry. I don't like to leave reviews but I think this horrible experience needs to be shared.

There were never enough towels or bedding. The front desk never had any during the 3 nights we stayed

Staff friendly and helpful. Rooms are outdated, only get cleaned every 4 days. Breakfast was ok.