Loved the personal hot spring. Room was good but a little dim. Without a car you will find it hard to reach as hotel is at the top of a hill.
The stay was overall satisfactory but my experience was dampened by front desk service staff Hiroki Endo.
We checked in around 7/8PM and our check-in was handled by Mr. Endo, the process was smooth but the nonchalant and accusative tone he used must be rectified. We booked a room for two but in the system it said 3 persons, I don't know how this seems like an issue because if anything it means I paid for an extra pax. From there, his attitude turned cold and he wore an extremely displeased look on his face, his replies were less than satisfactory and massively brought down the high service standards of Japan. I was tempted to sound my displeasure but was too tired from the day to confront him.
번역