노보텔 이투 골프 & 리조트(Novotel Itu Golf & Resort)

Spectacular service wonderful cleanliness and no misery in food and drink. I recommend it to family and friends. And i accept invitations to return. The Novotel Hotel team deserves a Super Congratulations. And to the owners, may they continue to invest in Brazil.

They are awesome. We love the stay. Yasmin e Johnny were very kinde. Well done. Will come back for sure. Sometimes we find places that we don't forget. Novotel Itu is unforgettable. The resort is one of a kind.

In my opinion the best option for all family (adults, children and beyond) during vacation time and the rest of the year. Great place, delicious food & beverage and environment. I strongly recommend you Novotel Itu .

Everything great, since reception (Luana attend us very nice), bedrooms, foods and children activities. We had a excelent weekend. Swwimg pool very an for kids too. Nice childrens place and they are building a big park too.

Hotel have a very nice infra but workers should have a better training and management team. Several services suffers when hotel starts to be full (restaurants, room, et) offering a bad experience of people care.

We stayed for Tomorrowland Brazil. The room was great, very comfortable, we booked a Suite. The food was ok. The staff was super friendly and helpful. The common areas were nice. The pool was great. We had a beautiful stay.

I stayed there two nites for business. The checkin was friendly and convenient. Free water in the fridge (cans), a spacey room, deposit box, good manageable AC, good shower and a fantastic bed. Room was on ground floor and the window was not locked, but you can do that by yourself. Breaky was on another floor, with outisde and inside sitting. Fresh made eggs, omelette, freshly made juices, bread, fruit, pastry, cheese, ham, sausages and so forth - for every one something good to find. Checkout was simiar professional as checkin. Next time again

Went in this property for two nights, and didn't enjoy too much ! First impressions wasn't good,beginning with the front desk lady,she's not so sweet.The room is good but the worst part was the smelly pillows,with a disgusting smell of pre guest sweat, yuk ! I had to cover the pillow with my personal towel to avoid the bad smell !There was a low variety, low quality food, When I placed the reservation on-line it was never mentioned about payment for self or valet parking.You have to wait until 9am to use the pool ! Isn't this all freak ? I won't back in this property any time soon !

We came on the 1st of January to play a round of golf ( the hotel is promoting as golf and resort) and to have lunch or dinner at the hotel premises. When we walked in, and we asked the receptionist ( Larissa), she didn't know if the golf course was open ( she called to find out!!!) and she told us that we weren't allowed to go to the restaurant either as it was reserved only for guests of the hotel!!!!. We asked if the hotel is "pet friendly." which means if they accept animals, and she told us that yes, the hotel is pet friendly, but when we mentioned that we have a cat, the receptionist said the term "pet friendly" doesn't include cats!!! Absolutely ridiculous!!! Very unprofessional and sloppy customer service; it seemed like they had zero training. Everyone was guessing, and we felt that nobody was there to work but to ensure they would not have more workload, so they focused on sending customers away—a very disappointing experience from a Novotel.