더 퀸 앳 체스터 BW 프리미어 컬렉션

hotel is well situated just a short 15 minute walk into the town centre. It’s an old traditional beautiful building but rooms needs some tlc, no hot water in our shower, creaky floors, in need of decorating and a good clean

A lovely building, a lot of money spent on it. Bathroom was rather tight and would have been nice to have a king size bed.

The check in process was quite slow with no information provided nd there was no secure luggage storage until the 3pm check in. Thw bag was placed in reception and then later moved.to a side room which could be accessed by anybody. The room.was in a building connected my a walk way which was a.fair walk. As the main lift was not working, you had to cross through a large function room to a small back lift and use this. Sadly the main bar was closed for renovations. Beautiful main building.

We arrived into Chester a good few hours before check in so wanted to ask if we could store our luggage, however our room was ready so we were told we could check in right away! (Great start!) We were also upgraded at a discount price (nice little touch there) The exterior is stunning, the revolving door (possibly my favourite part of the hotel haha) and grand staircase were just stunning! The staff were so friendly and helpful. I had cut my finger earlier in the day, it kept reopening and one of the staff was very helpful in getting me wipes and extra plasters as I’d ran out. The room itself was gorgeous!! We had a view of the back gardens which looked so nice with the autumn leaves! The bed was large and comfortable! I would love to know where to buy the pillows!! I HATE climbing stairs but they were just too grand not too. We didn’t eat in the hotel but we did have a drink in the bar whilst we waited for a friend and it was lovely. The food looked delicious. The one and only issue I had was the strange humming/buzz at night which made it difficult to drift off to sleep. However, I did bring earplugs and should have used them so that’s on me haha! Would definitely stay here again if/when we visit Chester!

Our room is located on the third floor facing the train station - but there isn't any train noises during the night - the traffic sounded more! Very high ceilings and large windows making the room feels large and spacious:D Right out of the station - you don't even have to look for it However, the phone doesn't seem to be working - tried calling reception yet no one pick up, and when calling room service, the call didn't even went through As an old building, ventilation is amazing with AC built, the lift is a bit tiny but understandable because of building restrictions Overall a very nice stay but will prefer the telephone to be working:/