Verified traveler
2021년 7월 27일
On July, 6th 2021 I booked a room through ******* to stay at The Elegant Hotel for me and my Fiancé while touring Istanbul. I had one week booked through *******. ******* did not have listed on their website prior to booking that you needed to present a marriage certificate in order to stay in this hotel. I checked in at the desk and they gave me a room key, I didn’t use the room but waited outside at a local restaurant where my Fiancé’ shortly met me. We walked back to the hotel to head to our room for the night when we were stopped and asked to present a marriage certificate.
Needless to say they wouldn’t allow us to go to the room that we had a key for after I had already checked in and they gave me a key. We were put in a really tough situation with no place to stay and now short on money due to this. I asked for a refund and they said I had to contact with *******, ******* denied my refund due to their "Early Check out policy" , I did not stay at this hotel or use any of their services. We were not permitted to stay due to their marriage rules, these rules were not stated prior to booking this hotel on *******. The Elegant hotel took my money, checked me in and checked me out within 2 hours without any refund and without us ever stepping foot into a hotel room. I am disputing the charge with my bank now. I do not recommend this hotel if you're American they are extremely rude and make sure you feel unwelcomed. The off street parking is impossible.
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