How is it possible for a hotel to receive 5stars where the cleaning of the room is about taking the trash out an putting 2 bottles of water?
They made the beds without changing the mattresses.
There was an odor in the room mixed with smoke, humidity and mold.
Minibar was empty, never filled and asked if we used it during checkout. They were not aware it was filled or not.
We waited housekeeping for 3 hrs for additional mattress after our request during check in.
Sofa was dirty and burnt with cigarette. Under the sofa there were all kind of trash.
번역