This was the first time staying at the Ixchel and we had a wonderful experience. The location is perfect for getting to all the places we wanted to go, but you do have to figure out the one ways if you rent a cart. The staff at the front desk, bar, and servers were great! The only complaint I have about service was that one morning e put our towels on chairs and then went to breakfast. When we came back they took our towels off and when we asked them what happened, they did not acknowledge our concern, but they did have our stuff. Besides that, the service was great and the property was clean.
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