호텔 벨로 이슬라 무헤레스 - 올 인클루시브(Hotel Beló Isla Mujeres - All Inclusive)

호텔 서비스는 매우 열악하고 중국인을 차별합니다 전 세계 호텔에 머물렀는데 이렇게 훌륭한 서비스 직원을 만난 것은 이번이 처음입니다. 바다전망방 예약했는데 호텔에 오후 4시에 도착하니 바다전망방이 없다고 하셔서 최악의 방타입을 드렸는데 상담원이 소통이 안되더라구요. 호텔의 해변은 수영하기에 적합하지 않고 환경이 열악하며 호텔의 풍경이 그것보다 훨씬 좋습니다.

The property itself is beautiful. The room was lovely with nice features. However, there was no mention of how far it was from the ferry. We got to the island around 9:30om. We didn’t know how far the resort was. We saw no taxis but didn’t know we even needed one. We asked a local how far it was and he said a 13 minute walk. We set out at night trailing our luggage in fairly deserted bumpy streets and poor sidewalks. We finally hailed a taxi and it took quite a while to reach the resort. Not a good start. The food at the only restaurant was hit and miss. The waffles and pancakes were cold. The self-serve bacon was stuck together resembling a small football. Unable to order fried eggs although it was unclear if it was a language issue or the absence of real eggs. Staff was very friendly throughout the resort. Upon your arrival, be ready for the twenty minute review of the many rules in place, including an inspection done prior to checkout.

I loved just about everything about Hotel Belo. It's an intimate setting, a smaller boutique hotel with class. Not a party spot, thank goodness. Every morning I woke up to a beautiful, peaceful room, walked out to the pool, and looked out on to the sea. All of the staff was very friendly. The food was excellent. The location is a bit off the beaten path, which only adds to the charm. Don't listen to the few complainers. Be respectful of the property and the staff and you can't go wrong with this place! Truly a wonderful experience!

We got a room upgraded! The view was amazing! The staff was friendly. It was calm, it felt like a getaway. The hot tubs didn’t work, my only complaint. It was almost perfect! The food was good.

Gorgeous view, pools were great, but the construction tape, sand bags and slow service were very detracting from the experience. Food was good, but the drinks took forever. They were delicious, but took forever. The music speakers were broken upstairs, construction zones took away from the aesthetic. I appreciated the cab services and bikes and golf carts. The housekeeping was appreciated.

Very calm quiet. The safe is very attentive and always there to assist. We had a blast and would definitely return.

Excellent choice of stay, probably the best in the island. From the staff to the facilities, the food, the room, the common areas, the location, everything is amazing.

I didn't like the beach area very small and sea****s un safe for walking inside the beach you need aquatic shoe's sleve areas inside the beach we recomend north beach ⛱️ hotel is nice personal very friendly

The property is good. We liked all of the natural wood accents. The pool is nice. We reserved a king room and they pushed two queens together. The beach is very small but the staff cleans it up in the evenings. There was NO service on the beach or pool while we were there. We had to go get our own drinks. There is a VERY loud bar next door blasting music starting at 10am. The walls are so thin we could hear the conversations in the next room. The shower is open so the rooms are not good except for couples. They ran out of eggs one day and red wine another. The biggest problem is lack of staff. The few that are there try very hard, but they need twice as many people. Our room wasn't ready at 3:00, but if we wanted to check out late they were going to charge us by the hour. They make you sign a document that says if you don't pay for something the staff has the right to take your personal belongings. The toilet by the pool has no seat. They count your towels before they let you check out. There is only 1 restaurant with a limited menu and they're out of many things. Everything we ordered was terrible except the tacos and enchiladas and pizza was ok. If you dine outside, you have to deal with stray dogs begging and urinating on the furniture. Again, the staff that is there was very friendly and working extremely hard, but you can't have 10 people running a 45 room resort during busy season. Bottom line, this place needs new management ASAP.