이세오라고 호텔(Iseo Lago Hotel)

Helpful, friendly staff (English spoken), we only stayed one night but we were lucky enough to have a lake side pitch for our motorhome with amazing views of the lake. Sanitary facilities very good, clean and plenty of hot water. We ordered 2 pizzas from the takeaway, they were massive but delicious. The pools were closed due to it being the end of the season, but all looked good. All in all a nice stay for an overnight stop.

The Hotel needs to invest in soft skill training. At breakfast, I was initially seated indoors and wanted to change to a table outdoors and I was outrightly refused like a school teacher. When I asked for a coffee during Breakfast Buffett, after having gotten up from my table to talk to my conference attendees, was told you must pay because you finished breakfast. Again I felt like I was being disciplined even though I didn’t make any unreasonable request. Let’s consider that if the Hotel had such a policy, it could have been said politely. When I went to complain to the duty manager, she didn’t offer an apology. Saying thank you, sorry when a request can’t be met, smiling and being courteous goes a long way. Hospitality is crucial and should be expected from a four star boutique hotel. The front desk personnel were highly professional and polite on the other hand. The hotel itself is well kept and charming, albeit, a bit dated.

The Hotel needs to invest in retraining its staff. At breakfast, I was initially seated indoors and wanted to change to outdoors and the waiting staff said you can’t even though there were unoccupied tables outdoors. It felt more like a school teacher. I asked for a coffee and I was immediately told that you must pay since you finished your breakfast. I was asked to pay for a coffee which was fine if was said to me nicely but the Buffett breakfast was still on-going. I didn’t have a problem with paying but for a small amount of money, it came across as rude and cheap. I went to complain to the Manager who didn’t offer any apology. You get better service at a 2 star hotel these days. The WiFi is patchy and the key card is probably decades old, and not very convenient. I won’t come back here and will recommend others don’t either.

Fantastic hotel. Great facilities. Great accomodation. Food, the best. The staff brilliant. Every day you arrived to eat you were treated like family. Nothing to much trouble. Drinks reasonably priced and great quality. We absolutely loved this amazing hotel and the staff. Thank you Marco for looking after us. We really hope to return. P.S. Gardens and swimming pools Great too.

The hotel was very clean, and reception staff were friendly and helpful. The room we were in was OK, but in need of modernising (and softer pillows), and the bath in the bathroom was very narrow and difficult to get in and out of. For elderly visitors, it could be dangerous! The location was not the best, and required a 15-20 minute walk into town. (There were no other bars or restaurants in the vicinity), however there was a snack bar on-site by the pool area). The hotel restaurant served the occasional stunning course in what was otherwise a very bland menu, with huge pasta or risotto dishes as starters. Needs more finesse! It occasionally got noisy late evening (12.00 - 1.00), and when guests departed in the early hours, with doors banging. Overall we had an enjoyable stay in an unspoiled and not over-commercialised town around a beautiful lake and had some memorable days out.

I chose this hotel since the purpose of my trip was mainly to visit Torbiere del Sebino, and as the hotel is just around the corner from the nature reserve, the hotel was at the perfect location for me. I also liked the fact that the location was so peaceful. Maybe more quiet and close to nature than the hotels in Iseo centre? I woke up to the birds singing and I could step outside on the balcony and feel the fresh lake air. The room was big and had a bathtub. The staff was friendly and knew very good English! The hotel restaurant and its breakfast was also very nice.

Good hotel where I was already twenty years ago. The hotel and rooms are comfortable and clean but services are not adequate to the price requested. Staff is king and always available but in general I do not recommend.

We followed our stay in Riva with 4 nights in Iseo. We paid for a suite and the room was very nice. No complaints whatsoever. The staff were pleasant and tried to assist whenever possible. The food was disappointing. The menu lacked imagination. For example, yesterday evening we chose what sounded nice but in essence was a chicken salad. Desert one night was melon and kiwi fruit. Speaking to another couple, they agree that the food was really basic. Iseo town is pleasant but a good 15 minute walk from the Hotel along a rather drab road with graffiti on many of the buildings. There is a courtesy bus but at €10 per head for a return journey the cost is a bit steep. The ferry timetable is complicated and the bus one not much better. The journey times are not really co-ordinated . Just going to the Island is not too bad but other journeys can mean possibly a 4 hour wait between ferries. I understand why as much of the week the ferries are quiet, whereas weekends everywhere is busy.

My stay at this hotel was unexpectedly one of the least considerate hotel stays I've ever had. We had stayed here for a wedding and after the wedding party ended (~2am) we headed back to the hotel. At the hotel we realized none of the water was running in our room (no sink, no toilet, no bidet, no shower, etc.). We had to leave early the next morning for 10+ hours of travel and really needed water to prepare for this - ideally shower but at a minimum, brush our teeth. We called down to the front desk and told them of our issue and also texted other guests we knew staying in the hotel who confirmed they also did not have running water. When the employee from the front desk arrived at our room, he verified that the water was in fact not running and offered no solutions. He told us the whole place was booked/no available rooms and we could not use any common area showers or sinks (i.e. the spa shower could not be used). We repeatedly asked him to bring us bottles of water to brush our teeth. He eventually conceded after 10+ minutes of begging (at 2 am!!). He left to go get the water. He then came back 15 minutes later with a room key for another room?? Apparently there was a suite available all along that he did not want to offer us but eventually decided to offer. We used the suite to shower and brush our teeth but were incredibly frustrated with the experience. We should not have to beg for a basic hotel offering such as running water. There are only a few things I expect from a hotel (a place to sleep, running water, and a safe place to store my belongings). This hotel seriously lacks at providing one of these basic things. We contacted the hotel and shared our frustrations. They offered minimal remorse (offering only 10% off our stay). 10% off for lacking a basic hotel essential is not sufficient. We spent nearly an hour in the middle of the night working on resolving this issue, faced with hotel staff that were not eager to help us without being begged to provide a solution. I would highly recommend reconsidering if you are looking to stay here!! They truly do not care about their customers' experiences!!