호텔 트로파나 로얄

Very arrogant service coming from the top management of the hotel. Senior hotel staff cater to a select few local "royalties" by assigning them the best rooms, centrally located tables at the restaurant and going out their way in meeting their every wish. All other (especially new and non-German speaking) guests are completely ignored and are relegated to the far south corner of the hotel with cheap tiles on the floor and even cheaper and tasteless art on the walls. It has a look and feel of a 3* property at best with the view of a fence and a parking lot. The manager of the restaurant is the worst. Self-important, never says yes to anything and seems annoyed at most clients' requests. Unacceptable. There are a few nice junior staff who are trying their best but their good efforts are easily overshadowed by the factors mentioned above. For this money there are plenty of other places with the right attitude and service.

Really great, truly 5* hotel. Rooms spacious and modern with large bathrooms and lovely views from balcony. Breakfast and dinner very good. Minor niggle that the waiter was very pushy with very expensive wine which honestly got a little annoying. Pool very nice and hot tub great but got a little busy. NYE meal was very nice. Would recommend.