Inverness East

Stayed at the hotel lastnight and had the best sleep ever! Struggled to get up this morning!😅 nightshift receptions Calvin and Kelly were lovley and a credit to the hotel! So friendly, welcoming and nothing was a trouble for them! - will definitely be back to stay again!

The Hotel stay was pleasant enough but getting a bill for £100 for parking there was not!!! The bill arrived some two weeks later even though I was registered as a guest and logged into their parking register. Guest will want to beware of bringing their cars.

Easy to find, lots of parking spots. The desk was unmanned when we arrived, and the screens were down, but staff appeared quickly when we pressed the bell. The room was comfortable and dust-free, although the bath could've done with a deeper clean. Extra pillows were available. My only complaint would be the lack of security. The door to the rooms takes a while close, and staff seem to open it to anyone. When I was leaving in the morning, they opened and held it for a couple who hadn't yet checked in. It wasn't expensive, but you can get a better experience in a better area of the city for around the same price, including some right in the city centre. I've noticed Premier Inn prices creeping up over the last couple of years, while independents remain stable. Shop around.

Very run down since our last stay here . Staff were very unfriendly, not approachable at all. Rooms were very dirty and run down . Pun attached for bfast has least interested staff I have ever seen . Disappointed overall

First class service from Shona on front desk. Professional, knowledgeable, caring and what a wonderful communicator to all. She was just what we needed on our visit to Inverness. Thank you Shona from the Silver family.

Our first Christmas away in 27 years ,and the Christmas meal was mucked up but sorted out. Got up to have breakfast Christmas morning and told that we would have to go to another hotel as no staff had turned up. We just asked for a refund. Not sure if we have even got it back yet . But overall a nice time was had by my wife and myself. Nice staff.

The staff was so friendly and helpful. Restaurant was closed due to issue in kitchen. Check in was simple and quick. . This hotel is not far from city centre and there's public transport. Also ask reception for places to eat. Great recommendations.

As usual wonderful staff. Helpful and knowledgeable. Room adequate ,clean tidy . Restaurant menu limited , it's almost chips with everything. However the service was very good and the food was acceptable.

We stay at this Premier Inn regularly when visiting family in the area, and it is always the high standard you expect from this brand. The breakfast in the restaurant next door is one of the best we have had in any Premier Inn (and we have stayed in quite a few!). All the staff are friendly and welcoming. Highly recommended!