호텔 메르세데스(Hotel Mercedes)

Hotel lindo Atendimento na piscina demorado Bebidas na piscina não estava gelada, estava muito calor nos dias que fiquei. Reclamei algumas vezes, mas não adiantou Todos os dias teve diversas quedas de luzes e ficou por muitos minutos sem luz Para um hotel desse nível, acho muito complicado

One of the best hotels on Ilhabela. I highly recommend this place

For the amount of money they charge. the service must be top notch. My family and I felt that they were not a customer-oriented hotel. Small things turned into big headaches. * WIFI did not work on my bedroom when I called the front desk to complain, they told me that I should work from the lobby and that the internet was poor in my room. * We were in Ilhabela for a wedding party and 9AM (on a SUNDAY) on the day after the wedding, we were woken up by the staff for room service. They placed us on the farthest room in the complex in the middle of a construction zone. We were disturbed my the sound of a drill one morning as well due to the construction. * All remote controls did not have batteries. We had to physically go to the lobby and request batteries. Staff had a bowl with a bunch of used batteries and I had to "fish" for the "good" batteries. Staff was not friendly. * They pull a scam to charge R$5 reais per 1 beach towel. The hotel should just increase the daily rate by R$5 and make sure that you threat your customer with more than 1 towel per guest per day. We go there to relax and not worry about such "small" things. We had a boat tour and when we can back, after a all day event, we could not get a fresh towel to enjoy the pool for the rest of the day. Staff was very rude, inflexible, and gave my family a huge headache charging USD $4 for 4 towels. At the end, I fought very hard and fees were voided. For someone on vacation, this is totally not necessary. * Breakfast buffet was nothing much different than an average hotel. Again, for the price, I would expect much more.

Positives: Beautiful hotel, great location, large rooms, great amenities. Need improvement: some reception staff were rude and unwilling to accommodate simple requests (not all, some were great). Not safe for small children with large low windows with no protection. The hotel could do with some children indoor play area as well for the rainy days.

Hotel extremamente luxuoso infra maravilhosa praia e piscina restaurante café muito bom . A suíte vip com vista é extremamente agradável e ampla . Jantar muito bom servido pelo restaurante parceiro do hotel . Ótima localização

Tivemos um ótimo atendimento às meninas da recepção são muito atenciosas e os meninos do café super prestativos, o quarto e as dependências do hotel uma limpeza impecável, maravilhoso café da manhã com uma vista linda! A piscina aquecida é uma delícia super espaçosa.

Tudo de bom . Hotel mercedes tem um atendimento 5 estrelas. Lugar maravilhoso ao meio da natureza , das árvores muito bem preservadas. Várias piscinas . Top. Indico a todos. Parabéns pelo profissionalismo e dedicação. Abraços aos proprietários, funcionários.

Ótimo atendimento ótimas acomodações bom restaurante maravilhoso café da manhã atendimento super agradável dos funcionários estacionamento confortável instalações maravilhosas recepção bom atendimento serviço de quarto com qualidade

Hotel muito bem localizado com acesso direto a praia privativa, deck no mar, piscina com água aquecida e restaurante a beira mar. Quartos amplos e limpos, banheiro pequeno porém com excelente ducha e produtos para banho excelentes, serviços muito atenciosos e cordiais. Comida do restaurante surpreendentemente boa. Vale a visita mesmo não estando hospedado. Pontos negativos: alguns desgastes nas instalações e café da manhã mediano.