런던 칙웰 BW 시그니처 컬렉션(London Chigwell Prince Regent Hotel, BW Signature Collection)

The hotel is lovely however it costs £10 a night to park. When I arrived they said that they had cancelled my booking and there wasn’t a room for me. They said they’d contacted trip.com but I’d received no details. After 30 minutes of stressful debate they gave me someone else’s room so I’m sure someone else had to go through the same stress.

Very happy with my stay at this hotel. I’d seen a few negative reviews prior to arrival but I must say it exceeded my expectations. Excellent location to where we needed to go, the staff were very helpful and friendly the room was excellent and spacious and would definitely return.

Great visit, I really appreciate the staff, the place is clean.

The smell there so bad, the hotel so dirty. The price do higher for the quality.

Staff were fantastic, friendly, helpful and cheerful. Room seen better days , could have been cleaner, shower room smelt of Urine, large step up from room to shower room, very dangerous especially for someone 76 years old as we are . Breakfast ok , fried eggs hard as they were standing there for some time . Plenty of choice and again staff brilliant. Extra charge for breakfast. Music coming from somewhere at 6 am , don’t know if it was dining room as we were over it . Tried to show photos of the step but review wouldn’t accept them ???

Food is excellent. Highly recommend. The room was good. My only complaint was the bed. It was uncomfortable. The atmosphere was nice and relaxed. Staff were great.

I experienced a rather bad stay as when I got to the reception I was not spoken to very nicely when I gave in my booking information. I didn’t feel comfortable after this and they made me feel unwelcome

ON check in at the front desk told me the bar closes on Friday at 10pm which was not true it was 11pm. Had i known that i would have adjusted my schedile to suit me better.

This is a very basic hotel and could do with an upgrade. Booked what was supposed to be a deluxe room but it was very basic. It was a cold night and the heating did not come on. Spoke to reception in the morning and was told a portable heater will be brought up which never arrived till we checked out. Other guests complained they had a similar experience with cold rooms as we all stayed overnight for a function at the hotel.