Location was beautiful. Rooms were good however beds were awful, filthy, dirty. Please see the photos. This is what we got in this five star hotel. They didn’t offer us another room as hotel was fully booked neither they changed the mattress, sheets or pillow covers as they didn’t had any in stock to replace. Had to sleep on guest bed for entire booking. Management did bother to apologise or responded to complaint. No hot water. Veg & non veg food mixed up. Chaos in the restaurant as not coping up with demands. Food trays were empty, delays in topping them up, Shortage of cutlery & clean plates.
번역