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Superb - new property great location and amazing service - been staying at other hotels but you guys trump them al!!!

The overall experience was surprisingly great. I previously stayed at the Lalit in New Delhi, and I was not impressed with their service. But this is the first time, I am staying at Leela. The rooms were big, and the service was top-notch right from the entrance all the way to the room. Special thanks to Hussain, the main door *** who always with his welcoming smile, Namal and Tulika the receptionist who were very welcoming with their ittar and guidance, Dorothy the waitress who made sure we were well taken care of with a smile and finally Rumanika the room cleaner who cleaned our room especially well and ensured every part of the room is cleaned thoroughly during our stay. Lots of names to mention but I managed to remember only a few of these names. I know this is a new hotel and I believe they will continue to keep this service, cleanliness, and hospitality. Thanks again for the wonderful stay at your hotel and we were very happy with our stay.

New hotel, good property, det in the Middle of some heavy traffic much like many hotels in Hyderabad.

Very bad experience. Only services were good 1. The food was terrible. I tried multiple items, and all were disappointing. It didn’t justify the price at all. 2. During breakfast, the glasses had a foul smell. On Day 1, I ignored it as a one-off issue, but it was the same on Day 2. I brought it to the staff’s attention, and fortunately, it was rectified. 3. Initially, I had booked the Orlov room, but after speaking with Amisha, I upgraded to the Nizam room. It was great at first, but on Day 2, I realized the windows were quite small and the view wasn’t impressive. I called the Duty Manager, who transferred my call to someone at reception. That person was judgmental and said, “You’ve been staying here for two days, and now you’re noticing this?” He then advised me to pay ₹7,500 to upgrade to a suite. If nothing could be done, a simple denial would have sufficed—but this kind of condescending behavior is unacceptable.

Our 16 night stay was overall an absolutely wonderful world class experience, everything from service to amenities were well organized, neat and polished. The food and service was particularly great. I am in gratitude to all the staff who have consistently supported our stay through out. Will definitely come again on future visits as we found the Leela to represent a peaceful enclave in all the hussle and bustle of vacationing and visiting family, while away from home.

Cleanilness, attention to detail, and the best service i've had the privilege of experiencing, but not surprising given its a 5-star establishment. I've actually had to extend my stay by about a week, and looking forward to more of the same for the short length of time that I remain here.