Quality Inn Hurricane Mills

I spent $125 for a one night stay. At best, this hotel should cost $50-60 per night. It was dirty - clothes left on the bed and in the corner, trash on floor, bugs flying around, a dead bug under the pillows, stained sheets/duvet, stained carpet, dirty shower, and a broken iron. There were also multiple gaps in the door so light and bugs could easily enter. Because I arrived after midnight and had to get up early to hit the road, I submitted this list to the front desk as I was checking out. They said they couldn't do anything because I hadn't complained 'last night'. Of course, I didn't check in until 12:30am... I needed sleep! Knowing what I know now... I would have risked my life and driven further to stay at a nicer hotel.

This hotel is filthy, nasty, and way overpriced. Hasn’t been updated in years. Carpet is moldy and smells. Nothing looks like it’s been cleaned recently. TV didn’t work in the first room they assigned me. Night clerk was very rude and condescending. Not a people person. Make sure to look for other options.

We stopped on June 16, 2023 to see if they had a room. We should have known when we pulled into the parking lot-very unkept appearance, We got a room on the second floor (no elevators). Rooms could definitely use an upgrade. Got in bed-and you guessed it - BED Bugs. My husband went down to the office, waited until he could talk to who he assumed was the manager. He got very confrontational, would not refund us our money. Wanted my husband to go back up the the room with him & Show him the bed bugs-Really!!! Stay away from this place. It is a dump!!!

Found out when reviewing my credit card, we got charged $25 for sheets that the housekeeper claimed were missing. Total lie. Tried to dispute it, but the owner would never call back. These people are crooks.

The Staff was Outstanding!!! Very friendly and Knowledgeable!! The Front Desk manager was so friendly and helpful. He gave suggestions of things to do in area and was so helpful!!! The handicap room was so accessible and the beds were so comfortable.We got a great nights sleep. Room was a bit dated but it was a room to rest and sleep in. It was clean and comfortable.

Bathroom floor had muddy footprints. Tub was dirty and still wet. It was like someone took a shower and had just left. We asked for another room. It was a little better. But ....the smell of mold and mildew was strong. Ready to go and sleep in my car which is 100% cleaner.

The front desk, maid service are helpful, welcoming and friendly. The rooms, we had two, were smoke smelling. Huge stains on the carpets. Breakfast consisted of waffles or cereal. The bottom of pool was dirty. Other ground area was clean. We felt safe. Plenty of hot water. Beds comfortable, pillows not so much. Easy check in. We were very disappointed as this is not the normal Quality Inn experience we are used to having. Shame on Quality Inn upper management putting your employees in a position to answer to the ‘quality’ of this hotel. I would not stay again.

I’ll never stay there again. Took unto 4 before we got to check in because not cleaned . Still not clean we got in. Crack 2 inches wide in door. Mattress had springs hanging out. Bed clothes you could tell had not been cleaned. To much wrong to list

This place is a DUMP ~ RUN DON'T WALK AWAY - Horrible management ~ Although I understand it has a new owner. Don't think that will improve anything. Old hotel, We had stained linens, nasty carpet & a commercially UNACCEPTABLE hotel.