nikkihI377BS
2023년 12월 26일
Visited for 9 nights over Christmas and have had a lovely stay. Food (especially the ala cartes) are always fantastic, and I got to stay in one of the newly renovated rooms which is a great improvement on the old rooms. Things I liked the best 1. The “quiet” pool is not usually heated, they have started to heat this pool and I am very pleased as it made the holiday extra special to use the swim up bar in winter. 2. The seafood risotto in the Italian ala carte is so good I’m going back tonight to have it again. 3. The WiFi as always is fast and reliable (no need to buy a WiFi box or sim) 4. The pool party was great fun (photos attached) and my son had the best time on the inflatables - it was a great memory 5. The rooms are quiet and comfortable, fridge with water and soft drinks, good air con. No complaints whatsoever, we were very happy with our room. Constructive feedback that I hope the management will consider to improve the hotel. 1. I have stayed at Sunrise Garden 5/6 times and Sunrise Mamlouk maybe 4/5 times in the last 6 years - yet there is never even any acknowledgment that I am a loyal and returning guest. Other hotels I sometimes stay at (Titanic Royal / Serenity MB) give loyal customers upgraded wristbands, an exclusive place to have breakfast, their own private members bar only for VIP guests, a private drinks reception with the manager once per week, branded alcohol etc. Sunrise does nothing, they don’t even acknowledge when you check in that you have been many times. It makes me feel like they don’t care whether I return or not. 2. All the ala cartes were excellent except the Indian which was poor - the chicken tikka masala was VERY hot, and nothing like tikka masala more like a hot curry. We left and went to the buffet. The rice was better in the buffet than the Indian. 3. The building work in block 7 was at sometimes unbearable. Today by the pool the drilling noise was so loud my head hurt. I wasn’t told there would be major construction going on and it would have been better to schedule work like this in January not peak time at Christmas. 4. The Christmas Eve gala was excellent but communication of the plans was poor. I had to ask 4 different people what to do as I didn’t understand what I was told. One person told me the buffet was reservation only, another told me dinner was at Gamilla, another told me I had to pay for dinner. It was confusion all around. We sorted it out in the end but it was poor communication- a letter behind the door of each room with instructions would have been much simpler. 5. Some guests were unhappy that there was no Christmas celebrations on the 25th December - this is because most of Europe has their main celebration on the 24th and this hotel does the same. Having been to Egypt at Christmas many times I knew this would be the case, but some English guests were surprised and upset that the “main” day for them was just a regular day with nothing special planned. The manageme
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