컴포트 인 290/NW(Sonesta Essential NW Houston)

The hotel staff were very kind and helpful.

I like the property and the 2 staff members at the front desk, which was two Spanish young ladies was very nice and welcoming. One of them would remember my name each time she saw me. It looks like the property was under construction, so that was no big deal. But one thing that freak me out. That was seeing bugs in the bathroom and especially in the bed. That would keep me up longer because if that and I had to leave a light on. Because I felt like once the lights was off. That’s when I would see them more

Breakfast runs out by 7. This is a probation holding joint full of criminals. Pool is out of order.

For the location it was really nice, the customer service was excellent. The girl at the front desk was so helpful and such a sweetheart. The room was nice, my only complaint was the water pressure. It took a long time to get a shower because the water pressure barely was there. I have very long hair, and it was very hard to get a "quick shower". We had a very long stay, 2 weeks, and they did their best to make sure we had what we needed. Great parking and secure. Would need to update some showers and bathtubs very soon. Also, get the elevators serviced. The breakfast was not what I would say the greatest, but for the most part it was ok. I would give them an 8 out of 10

very simple hotel. found some bugs and cockroaches in the bathroom within the two days we were there.

This was my worst hotel experience ever. The front desk clerk entered my room while I was out after I complained about a foul smell in the room. There were small roaches in the room. The hallway smelled like smoke.

My room was nice, spacious and clean. I had trouble with my room key, the staff handled it. My tv remote didn't work, the staff handled it. Always promptly and courteously.

The shower wasn’t working properly. They required a deposit like if it was a high end hotel. The toilet wasn’t that clean.

This property could have been okay, minus a few 'big' things.. The front entry door remained locked from 8:00 on, implying an unsafe area. When I checked in, there were bugs on the desk in the bedroom and 4 bugs in the bathroom. There had been a number of plaster repairs that showed..and still needed painting. The water stream coming out of the shower was weak and inadequate. The staff was super nice & helpful (I did not complain about the above challenges when I was there).