호텔 그란두카 휴스턴(Hotel Granduca Houston)

Great service Never a disappointment

The service at the hotel was excellent. I was shocked though at the decor in the room and how worn and dated it looked. It felt like walking into my grandmother's living room. The space was comfortable but very unappealing visually. I also had hoped to have some quiet time by the pool and thought a hotel like that would not be overrun by children. Definitely was wrong about that. Several children having a cannonball contest for more than 30 minutes. Hotel staff did not ask them to stop jumping in the pool and the parents were clueless.

Wyatt was great and very professional. This is the first hotel I've ever been to that actually looks like the pictures. The traditional suite was nice and roomy. Me and my husband will definitely be back.

Great location, outdated amenities, Old smell in the hallways room are accessible, yet Sheets are rough towels are extremely dry and scratchy. Perhaps they could use some softener in the water in order to create a comfort. I will not recommend the price I payed.

Checkin was messed up. Paid extra for room with balcony, but was sent to two different rooms without balcony. They tried to charge me for upgrade to balcony even though I already paid that. Finally a manager stepped in and fixed everything on third try. What a hassle though.

We were very pleased with our stay. The jr. suite was spacious and the bed was very comfortable. It was very quiet and the location was perfect with easy access to everything we had planned. The staff were all very friendly, warm and helpful. This is definitely a wonderful place to stay.

This place is billed as 5 star. U wouldn't know it from looking at it. The place is in dire need of an update. The entire property looks like nothing new has been done to it since it opened. The rms r nothing special. Very old furniture & carpeting in them. I will say the bed (w/ my topper on it) was comfortable. The rm was quiet & there were ppl availabe if U needed something. If you're looking for something modern, go somewhere else. This place looks ancient. Wouldn't recommend it & wouldn't go back. The help was friendly tho.

Went for a birthday outing and a little R&R. Felt as if we were back in Italy. Everything from the courtyard, gym, bar, dining at ALBA were off the charts. Looking forward to our next visit.

Excellent location for entire Galleria area, yet in a secluded pocket that is comforting and inviting. This is not your multi-story mega hotel, which can often be a plus. Pleasant staff. One note to management, keep the old world ambiance, but consider a little refresh on cabinets and possibly a lighter interior repaint. Complacency in this area can catch up to you in time.