엠버시 스위트 휴스톤 - 니어 더 갤러리아(Embassy Suites by Hilton Houston Near the Galleria)

Super quit room , hot hot water, great mattress. Happy hour with snacks and 2 drinks on the house And breakfast had everything including omelettes to order plus hot and cold dishes A real bargain.

주말 내내 에어컨 장치에 문제가 있었습니다. 그들은 마지막 순간에 우리에게 방 변경을 제안하려고 했지만 우리가 다음날 아침 체크아웃한다는 점을 고려하면 너무 늦었습니다. 화장실에 선풍기가 없어서 항상 너무 더웠어요. 방에서 벌레/개미 몇 마리를 봤습니다. 일부 콘센트가 방에서 작동하지 않았습니다. 나는 매우 실망했다. 저는 미국 전역에 걸쳐 Embassy Suites에 꽤 많이 머물고 있는데 이 위치는 제가 익숙했던 편안함을 제공하지 못했습니다.

현관문 밖과 엘리베이터 안에서 마약을 피우는 손님들도 있었다. 그리고 아무도 경찰에 신고할 생각을 하지 않았습니다. 약물 검사를 안 받았으면 좋겠어요. 당연히 실패할 거예요! 그것이 첫 번째였습니다. 둘째, 에어컨이 충분히 냉각되지 않았습니다. 세 번째로 샤워기의 물이 미지근했습니다. 또한 에어컨의 팬 소리는 비행기 소리처럼 들렸습니다. 잠을 자기에는 너무 시끄럽습니다. 장소는 매우 구식이었습니다. 매니저님이 유일하게 좋았던 점은. 정말 좋은 사람이에요.

Check in was ok. The room was not up to par. The bathroom was dirty toilet seat was definitely not cleaned and looked like it had been set on fire. The sheets had stains. The head board looked like it was burned and scratched up. I just slept on the sofa. Called the front desk lady her response was I am here by myself. Horrible experience really was a 1 star

Hot tub and pool area need some attention. They need a night light in the bathroom. Only 1 working elevator. The exterior door to the stairs doesn’t lock. I’m sure this was a very nice hotel in its heyday. Despite the buildings short comings, every member of the staff was very nice/helpful

Let’s highlight the good things first. Great staff that was kind and accommodating. The hotel is laid out well and has a beautiful central atrium area. The room was exactly what we needed for our quick one night stay. Plenty of space for the whole family. Breakfast was standard with the addition of an omelette chef. The negative items are quite unfortunate. The pool area has seen better. The ceiling looks suspect in that particular area. The jacuzzi was nice but the pool was terribly uncomfortable. Because the temperature of the room is quite cold and the pool is not heated it makes for an uncomfortable swimming experience. There was also a machine room left propped open with a hand written note just saying “no close.” It definitely was a downer since the rest of the hotel was quite nice. The atrium does create quite the megaphone. It did quite down after 8-9pm.

It’s an old property. The elevators were scary and slow, the bath tub was clogged and didn’t drain properly and there’s no exhaust fan in the restroom!

The front desk and breakfast service was exceptional. The housekeeping staff missed our room on the last day which was a bummer. Other than that service was great. The property is outdated and needs to be upgraded. Our bath tub was horrible and needs to be replaced. Also the sofa was run down.

A/C cooling system very inefficient. Room temperature remains high inspite setting it low