홀리데이 인 & 스위트 휴스턴 NW 윌로우브룩(Holiday Inn & Suites Houston NW - Willowbrook)

設施：可以 衞生：良好 環境：不錯

Great hotel at a great price. Nice lobby with bar. Room was clean and comfortable. Friendly staff.

It was nice and clean and quiet. No complaints at all. Only had a $25.00 incidental fee, which was really nice.

Checking in and out was a breeze. The front desk staff were very pleasant. Bed was comfortable and shower was great. The only negative thing I can say would be that the silverware at the breakfast was not clean and when I pointed it out to the person in charge he told me that they were having a problem with the dishwasher. We used the plastic ware instead. He had the girl hand clean the silverware. Other than that, no problems. The breakfast was okay. We would stay there again. Quiet and conveniently located.

The property was large and spacious. Clean and comfortable environment. Well lit!

We were short on towels and wash clothes and housekeeping promptly brought them after a phone call. Checkout was easy. Check in was the problem. We wanted to leave a car at the hotel while we went out for the day since we couldn’t check in until 3 and the man at the desk kept saying he couldn’t guarantee it’s safety. I wasn’t asking for a guarantee, I wanted to know where the safest place to park was so that the camera’s could see it. The man wouldn’t reveal where we should park and wouldn’t say if the cameras would show no matter where we parked. He was unkind in the way he kept insisting that he couldn’t guarantee the car’s safety. I just wanted to park where it would be seen. I wasn’t asking for a guarantee, I just didn’t know the area and was asking for advice. Needless to say, I didn’t feel welcome after his attitude. The others in the hotel seemed kind but he was not. I’m not sure if I’d return to that hotel again. I’ve had better experiences at other Holiday Inn hotels.

This property was just off of a frontage road on the highway, and is located near several shopping areas and eateries that made our trip enjoyable. The hotel was close enough to houston for us to enjoy attending a concert there, without being too difficult to navigate back to or being especially traffic heavy.

Every where I encountered customer service it was a fail. I was compelled disappointed. They didn’t have my room available. I had to settle for a double that was left. At the breakfast I wasn’t even treated as a guest just like was trying to come in for a free Meal. Clean hotel but that’s the only highlight. Sadly the employees are lacking in the welcome department.

The hotel was great, the food smelled wonderful, however, I have a service animal and I’m crippled. So people with service animals are not allowed in the dining area. Hence, not able to eat at the restaurant. I had to order out through DoorDash in order to be able to eat at your establishment. The staff was very accommodating and knowledgeable. I even extended my stay. But having a service animal, through your policy, left me with no other recourse, than delivered food. .