하얏트 플레이스 휴스턴-노스웨스트/키-페어(Hyatt Place Houston Nrthwst/cy Fair)

Trip. Com has done nothing but inconvenience me. Waste my time. Take my money.... I'm in tears because my very good friend who is like family to me passed away. I came to Houston for funeral and booked through trip.com I will tell everybody I know that this company is horrible and will not provide professional customer service or even compensation after all of the hassle. I will go through anyone else but this company. They need to go out of business. I've never been upset so many times because a booking company took my money and left me in a bind.

Had some trouble with key cards requiring getting new ones. Noisy at times on Saturday night after 10 pm. Wonder if signage requesting respectfulness of others through quiet would make a difference. Difficult to regulate heat. The cleanliness was quite good and front desk people were helpful.

Overall it was a great stay. Only thing I would recommend is to have bigger portion for breakfast. Waffle maker liquid should not be that liuquy and has to be thick for better results. It was not good at all.

My stay was good, the shower door leaked water whenever the shower was used. & The TV remote wasn’t working so I could not use the TV during my stay. Overall not too bad.

Mattress getting worn out and walls were stained and scuffed up. I stay here all the time and this room was by far the worst

Everything was as expected from a Hyatt Place property. It was clean and the service was excellent. The hotel could use some upgrades as you can tell that it older. The only complaint I have is that the security deposit was placed on hold for an entire week. I have never had this issue at any other Hyatt Place. So just beware of this when booking this hotel.

I enjoy staying with Hyatt because of their warm breakfast options and their rooms. This stay was disappointing. This location stops putting out breakfast a half hour before brkfst ends. However, they don't tell you that in advance. You learn when you come down 15 minutes prior to brkfst ending and they are taking things away and cleaning up. The kitchen staff was not warm and engaging. The available brkfst options left something to be desired. The business center was different than what I'm used to. I needed to print and fax. The front desk was able to print the item for me but they were unable to fax because the fax is in the Manager's office and it's locked when she isn't there. The 1st set of folded body towels had stains on them. They had to be replaced. The washcloths in our room needed to be replaced daily as the towels turned yellow after being wet. They need new towels or they have hard water. There was water damage at some point in the room previously. The dark shade is stained because of it and it has not been replaced. The ceiling by the window needs a repair as well.

the rooms was dirty and there was bed bugs on one of the two beds, to make it worse, there was nasty hair on sheets and it wasn't from the head either!! My rating is the worst - I expected so much better being a Hyatt property. The reception area was unorganized and didn't look professional at all. Not a happy guest!

This is a clean and safe facility. The rooms are very nice. Perhaps the only flaw is the curtains. Although they are nice, they allow too much light in at night. Nevertheless, the hotel is really nice, neat, and accessible.