Holiday Inn Express & Suites Houston SW - Galleria Area 후기

They didn't have our room ready, we had to change from a double bed to a king room because it wasn't ready (after 3pm), the shower wall was cover in hair, I left the room for the day, when I came back to sleep the bed was covered in hair, the kind that looks like ***** hair. I went to reception and the overnight lady said they were fully booked so she couldn't change me to another room, I asked for new sheets and she said she didn't have any, and that I needed to go back in the morning to asked for clean sheets!!!!!!!! I had to (barely) slept in an uncovered mattress. Plus I had to pay for the room again at the hotel because they didn't see my payment from the app and I'm still waiting to get my refund. Awful experience, i won't use this site or the same hotel ever again.

My husband and I had a wonderful stay. The room was very clean and the beds are very comfortable. Check in was great the gentleman that checked us in was very friendly and very helpful. We will definitely go back when we are back in the area. Thank you for a wonderful and quite stay..

Have stayed for 1 night. All okay.

離主幹道較遠，房間安靜舒適，提供美式早餐。

品牌酒店！ 乾淨整潔！ 服務👌！

環境：好好好好啊哈