This hotel’s management displayed shocking and dangerous behavior that should concern every traveler. A registered guest was confronted and harassed by a random non-guest on the hotel property. Instead of protecting the paying guest or maintaining professional boundaries, the manager immediately took the side of the aggressive outsider. Worse, the manager handed over the guest’s confidential information — including the room number and additional private details — directly to this stranger without any consent or verification. The manager refused to hear the guest’s side of the story and showed complete bias against the actual customer who was staying at the hotel. This is a serious breach of guest privacy and safety. Revealing a guest’s room number and personal information to an unrelated, confrontational individual puts the guest at real risk and violates basic standards of confidentiality that every hotel is expected to uphold. No one should have to worry that staff will expose their location and details to anyone who shows up causing trouble. The manager handled the entire situation with no professionalism, no fairness, and no regard for guest security. This level of reckless disregard for privacy and safety is unacceptable and puts every guest in potential danger. Potential travelers should be fully aware of this failure before booking. Guests deserve protection, not to have their private information casually shared with outsiders.
번역
