오션 빌라(Ocean Villas)

We booked via trip.com as a family of 3 which was also mentioned on the booking confirmation. Upon arrival we got a room with 1 bed and I had to upgrade to a room 50% more expensive. No discussion was possible about it,. Location: very good, ＜5 minutes walking from the beach. Hygiene: floor was extremely sticky and windows so dirty one can hardly see through. Breakfast was included in the price, which is nice, but do not expect much, expect for a nicely decorated outside breakfast area. Service fee for 2 nights is 40$ , this is not transparent when you book on trip.com

So bad!! They charged me a pre authorization fee and wouldn’t let me pay over the phone for my manager that I needed to have stay there! They are a bunch of crooks!

The customer service was bad

Thanks

Me cobraron 39 dólares de estacionamiento por día. No estaba aclarado en la reserva. En la publicidad decía estacionamiento en el inmueble. En ningún lugar decía con Cargo

Wish I could give them a ZERO. Buyer beware! THIS HOTEL IS SHADY, they double charged me, once under "Ocean Villas" another time under Hollywood Beach Hotels. Dirty, disgusting rooms, broken glass on the walkway going up to the room, broken gate to the pool area (probably some sort of safety violation) Awful customer service. Would not answer the phone when I tried multiple times to call them once I saw the double charge. Do not do business with this hotel OR the "parent company" Hollywood Beach Hotels. They should be shut down. Before writing this review I tried to get the issues resolved, but they refuse to acknowledge anything. Give your business to another hotel.

We got a good room that was nice and clean and the king bed was fabulous! The tiny kitchenette functioned well for our needs. The tv was great. The front desk personnel was very efficient, kind and helpful!

That hotel is very bad in everything, it has no cleaning, there is no room service and they charge you for it every day, they do not change the bed sheets, I had to look for the towels every day with the bathroom soap because they never had them. they said, I don't recommend it.

Door didnt close, AC louder then a jet engine, not any kind of supplies, outside has water all over the premises, unsafe, and dirty. Pictures online is a deception. Only stayed because the beach is a block a way.