슈퍼 8 바이 윈덤 헤이번 벌리 에어리어(Super 8 by Wyndham Heyburn/Burley Area)

While this hotel's facilities weren't too bad, I ended up paying for 2 rooms because of a mistake I made in registering on Trip.com. When Trip.com tried to recover the charge from Super 8, they were told that the room had been marked no-show and it was their right to the payment. It was their right, as is mine to give them 1 star.

It was a very nice room. I appreciated it being pet friendly. They have a very nice area for dogs with poop bags, which is a plus. The beds were comfortable and the room was clean and inviting.

I paid for the hotel online through ******* because my husband and daughter were traveling. When my husband arrived, he was told that they hadn’t received payment and told him he had to pay. He wasn’t aware that I had paid, since I had told my daughter; my husband had gone in to check in. When I sent him the receipt the hotel staff didn’t know how to refund the money; seems like a scam where hotel personnel are taking money for themselves.

Great place to stay and good value for money. The facilities are really good. We were pleasantly surprised and would definitely stay here again.

I stayed here for my wedding weekend during Christmas Eve weekend. The front desk staff were so friendly and kind. They remembered it was a big weekend for me and cared enough to ask how our day went and congratulated us. My maid of honor stayed there as well and my daughter. We also had support animals and they were friendly to them too. I've stayed here before and will continue to do so.

The young lady was polite at check in but did not offer a solution for not being able to use laundry. No suggestions on one close by or to use hotel machines. I was out of clean clothes and the laundry was our biggest factor in choosing this location. The parking lot was had to use was completely muddy. mud all over shoes and vehicle and I dropped a suit case. The guy at check out could care less about my stay.

Beds were comfy. Room was quiet and clean. Pool area was TOO cold to swim. Check in was great! The parking lot was so dangerous with all the compacted ice!

We stayed two nights and both night were super noisy. Door's slamming, kids screaming and running up and down the hallway all until well after 1am. We called the front desk and complained but it didn't stop. The room wasn't as clean as it should have been and the chairs in the room were filthy. The water reservoir for the coffee pot in the room was disgusting and full of crusty, chunky stuff. The breakfast was sp**** and when my husband went down at 3 minutes after 9am everything had already been put away and there wasn't even coffee. The only positive thing was the bed was actually comfortable. That was it. We stay in Burley several time's a year and normally stay at the Best Western down the street but we thought we'd try somewhere different this time, big mistake. We won't be staying here again.

We had a beautiful, big room to stay in. It was quiet and also provided a really nice breakfast in the morning.