Booked an overnight spa day package. Arrived at 2pm and welcome was good, it can be very busy at checkin but it was quick and we were shown around and to our room by Iris, a lovely friend young lady. We had booked a suite and was given room 16. Lower ground floor opposite the Treatment Spa reception which is a good location. The room was big, clean and tidy but the it had a smell of stale smoke and that continued every time you walked in and never went away, not very nice. The room is very light , it has 3 windows and a patio door but all are very old and these are drafty and the room is cold. You can turn the heating on and we did but then it was either ridiculously hot or freezing cold. According to the sign there are only 3 rooms in that area but omg it was so noisy ! You can hear the tv from the room upstairs all evening. Both my daughter and I had an awful night sleep, it was so noisy , at 11.30pm, 1am and again at 4am as if someone was moving furniture outside the room door. AVOID this room ! On the thur afternoon is was so busy, they run out of towels , the pool area and changing rooms were dirty and really messy The jacuzzi was broken and not working, the Hydro pool was packed and you couldn’t get in there , the sauna around the pool is so small, and it;s just not hot enough , there is a draft from under the door that just makes it even colder. The stream room in the ladies changing rooms was fair too hot it burnt your face. I am use to steam and Sauna as I use down the DL clubs regularly and these where just not good enough for an expensive spa ! The food was good , the dinner lovely, the breakfast ok and the lunch buffet salads were ok. The grounds are lovely and beautiful and the staff are so friendly, very attentive, the treatments are brilliant, we had quite a few and all were really nice.
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