더 로열 오크 호텔(The Royal Oak Hotel)

We went to the pub for an evening meal. I ordered the ham, chips and egg and the chips had obviously been reheated, they were cold black and shrivelled. I complained and was told it was because the chips had been cooked twice. They were disgusting. My wife had a vegetable tart and it had obviously been heated up in a microwave as all the pastry was soft and soggy. We complained to the staff and they said sorry but they did not seem to care less. Disappointing all round

On arrival in the pub we were told our room was ready early. The room we got was very large and had a great view of the square. On using the shower I noticed the silicone on the shower tray was black with mould. The water was pouring out of the electric control box. We did go to the bar staff to report this but however nothing was followed up, so decided not to use it as water and electric control boxes don't mix. The sockets were very few, and my husband and I had to pull a king size solid wood bed frame off the wall to plug in our charges. Not a great job for 2 people in there 60's. All in all the room was definitely not worth the money I paid.

We went for a drive out to Helmsley from Stockton on Tees, we only had food but it was amazing very friendly staff and the food was excellent! Would definitely recommend and be back again, didn't realise it had rooms and will probably look at staying overnight one time.

Food was okay maybe a little pricy for what it is. The barmaid was a star and so attentive but completely on her own for the whole time we were in the pub. Hope she doesn’t mind me saying this but a pregnant lady should not be left on her own all shift let alone be lifting heavy items! Management needs to have that sorted asap.

Excellent drink in a well decorated pub. The atmosphere in the pub was superb and the staff were very friendly and polite. We didn’t try the food, but other people’s food looked lovely. The garden is beautiful and the front of the pub looks very homely.

Beer was off (Hobgoblin) - it tasted like vinegar. I am a regular Hobgoblin drinker so would know. Complained to 2 members of staff but both ignored me (they clearly didn't care) and continued to serve other customers (one of whom shared by disbelief at what was going on). After escalating my complaint, I was told that I was being rude, so we just left without ordering any food.

Very nice property in center of town. Walkable to all the attractions. Enjoyed our stay room was very cute and well decorated.

Spacious room, nice view over market square. Shower room needs refurbishment. Very disappointed that there was no free wifi in the public areas nor in the room.

My friend and I stayed one night before starting the Cleveland Way. Room very comfortable and nice soft towels and beds and pillows very comfortable. Very nice dinner and breakfast with friendly staff .