Unfortunately, there going through a change of providers with there Internet, Staff still learning the new system, and it sounds a little complicated to me. The staff made up for it as there pleasant, and will to help so the short fall s are easy forgiven.. I did request ground floor but was put on the 2nd floor but near lift, so just as good i guess, my only bug bear was i did send an email requesting and got a reply about my needs, and one of the staff said we never got it, yet they replied. So if you need to make a request by email, take a copy of said email with you. Apart from that all good
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