더 웰링턴 암스 인 후크(The Wellington Arms)

We have been to the Wellington a few times for food this was the 1st time we have stayed in the hotel . The rooms are spotlessly clean and everything you need for a night stay or weekend stay with tea and coffee making facilitys, Tv, radio, hairdryer, towels, and bathrobes,. The breakfast thats included in the price is 1st class so well worth the money and thanks for a lovely stay

Lovely place - only thing is there is no staff attending the front desk from around 11pm. Also noisey radiators- air in the system? Woke me up two nights in a row. Thanks

I was a stall holder at the Chris**as Market. I had been a stall holder the previous year and was invited back. 2022 was organised by a different team and was a huge success. The price was increased from £25 to £40 this year which I was happy to pay due to last years success. But this time the event was dreadful. Poorly advertised, footfall was extremely low, none of the extras like last year (carol singers, hog roast, etc) and we were placed in a side room rather than outside where diners could easily spot us. There was no welcome on arrival or guidance to a table, where to set up etc. no one introduced themselves and said “I’ll be here if you need anything”. There was an altercation between one stall holder and one member of staff (a manager/supervisor maybe?) and the way the member of staff spoke was dreadful. I was embarrassed for him and his lack of customer service and ability to manage the situation. Made very uncomfortable viewing and made me feel he was very unapproachable. The footfall was so low on the day that after paying my pitch fee and cost of my product I made a loss. I have never attended any event where I made a loss. Many of the stall holders packed up and left early. Whilst talking to them it seems we had been charged a range of prices to attend (£25, £30, £35, £40) which seems highly unfair. My biggest gripe is that I sent an email immediately after the event expressing my disappoin**ent then 2 further emails plus and Instagram message and didn’t receive any response. It was only when I commented publicly on an Instagram post that I got a response to say “we’ll will look into it” but I still haven’t received a response. This basic lack of service has put me off using The Wellington Arms for any meal or function. I may not have been a diner on the day but I was still a paying customer and service is everything. When lack or service is so apparent I’m completely put off. All I required was an acknowledgment/response to my compliant.

Lovely hotel, perfect quiet location, great breakfast and friendly staff, Eva was amazing

We had supper in the Wellington Arms for my Birthday. The food was delicious- we were all massive fans of the marmite butter! The menu was huge and it was excellent value for money. Josh B worked so hard to ensure we all had a good evening. Thank you

We had a re-union dinner for 15 people in a private room, and stayed the night. We had an AMAZING time. From he moment you all in, the staff are friendly and make you feel so welcome. The dinner was fantastic. The food was delicious, and the service is out of this world. The rooms are luxurious and extremely comfortable. This is such a lovely place. Above all, the staff are fantastic and really make the whole experience so pleasurable.

We were greeted by Josh and taken to our table who pointed out the specials which both my husband and I chose. Great attentive service and delicious food. Would highly recommend. Josh also recommended the chargrilled cabbage to my husband which he loved. Thank you.

Nicely appointed property, convenient for M3, bedrooms are nice, bathrooms lovely, but staff are exceptional. Were so accommodating with us after a very late night check-in, couldn’t have been more helpful.

Absolutely fabulous! We stayed for two nights and everything was perfect! Room was lovely, clean and cosy. Food in the pub was delicious and we had the best poached eggs for breakfast 😀 All staff were friendly and helpful and Eva was an absolute star. Would recommend this place to everyone and will definately be back!