더블트리 바이 힐튼 해러게이트 마제스틱 호텔 & 스파(Doubletree by Hilton Harrogate - Majestic Hotel & Spa)

£10(게스트 요금)만 지불하면 된다는 사실을 알기 위해 £30 주차비를 지불했습니다. 인터넷에 연결되지 않음 머무는 동안 뜨거운 물이 제공되지 않습니다.

What a fantastic hotel! Staff were incredible and the facilities were great. Spa was perfect especially later in the evening as it was almost just the two of us with it all to ourself! We ordered room service from Frederick's bar and it was delicious and super speedy. The top tier moment was finding out they were dog friendly and being able to bring our four legged friend along! Will definitely be staying here when we return.

The cost of the accomodation didn’t quite match the level of service we would expect. The location is grand and the facilities are really good, as is the breakfast. However, the pool is limited to strange times for families such as during breakfast and dinner, when the middle of the day is would be more suitable. Also someone chased after us when leaving the spa to return the towels, which two children were using, rather than allowing us to leave them in our room for housekeeping to collect. The house keeping took two turns to send shampoo to our room, after a polite call, they sent shower gel instead. In summary, great food and facilities, but it’s bit awkward with children to be there and the service in the spa and housekeeping is lacking.

좋은 점; 깨끗하고 편안한 스파가 정말 좋았어요 조식 음식이 좋았음 나쁜 점; 불쌍한 안내 원 - 많은 정보를 제공하지 않았고 우리를 엘리베이터로 잘못 보냈습니다. 호텔 정문 외부의 조명이 약하여 호텔 리셉션에서 시내로 걸어가기가 어렵습니다. 아침 식사 대기열 건설 작업이 진행 중이며 작업자가 발판 위를 지나갈 때 우리 욕실에는 커튼/블라인드가 없었습니다.

우리는 도움이 될 때마다 친절한 인사를 했습니다. 우리 방은 넓고 깨끗했습니다. 환상적인 시간을 보냈고 꼭 돌아올 것입니다.

좋은 품질의 넓은 객실과 욕실 친절한 열심히 일하는 직원 훌륭한 아침 식사. 돌아오기를 고대합니다.

Brilliant front desk service, I was not impressed with the first room allotted to me and they kindly changed it without any question. They were friendly and informative about the parking and breakfast. Breakfast was good, although would expect full range of coffee options for decaf too. And needed a better fruit selection. The place we ate breakfast in was beautifully presented, staff were very attentive. In general though I was really disappointed with how run down the hotel was, the carpet in the main staircase was stained, the room I was initially allocated on the 2nd floor had single glazed, metal edged windows with black mould round them, worse in the bathroom. The carpet was tired and the furniture old and dated. The noise from the industrial extractor units outside the room was the worst point, and that was why I requested a change. My new room on the fourth floor was much better, modern furniture and bathroom and good views over the city. Overall not the quality I was expecting from the star rating and the price paid, especially as it was mid January!

Stayed for a family party. Food delicious. Breakfast good, coffee machine stopped half way & staff quickly & efficiently replaced the milk.

I wouldn’t normally be leaving a review, but after trying to contact the hotel and constantly getting the phone put down on me today, I thought I’d come here instead. They charged me twice for the room as I used a different card. I went straight down and they told me they’d sorted it. I then went back up to my room (which smelt awful due to the drains/sewer smell coming from the bathroom) as I had just been informed the spa was closed that evening. When we went the next day, the pools were freezing (including both hot tubs) to the point we just went home. Not a good experience. After a few days, I noticed they still hadn’t refunded me so I rang them up. They assured me this would be refunded and that it may just be my bank but as it’s a credit card should only take a few days. It’s now been a week and they are not picking up the phone. Does anyone have any advice? Both statements don’t even say pending - should I just contact my bank? I wouldn’t stay here again - very expensive for what you get!