This is a beautiful resort, I did not want to leave! I stayed in the zephyr suite and it was very nice, however, the website says that both balconies have ocean views, whereas only one balcony had this, and it was a partial ocean view. The website should be clearer, because I thought I was paying extra for that view. Additionally, the balcony floors and the furniture were not cleaned. I had to put down a towel to lay on the love seat outside, and use my outdoor slippers. I had issues with the air conditioner but I figured out that there are light switches to turn them on and off. I could’ve called the staff about it and I’m sure they would’ve taken care of it, but I’m not fussy like that. Other than that, the room was perfect. Very comfortable bed. I’m a terrible sleeper and I slept through the night each night. The spa tub was everything. I bathed in it every night. Some people complained that the toilet areas smell bad, which is true if you leave the door closed. Once you air it out, it’s perfectly fine. I loved the pool, and the beach. I walked down to the area where it was safe to swim and it was very nice. I loved the beach trees and the foliage and the nooks/caves to be explored! Management should ensure that day beds and lounge chairs are cleaned every night though, and have more staff working in the pool area so that drinks can come faster. There’s also no reason why a bar shouldn’t be set up on the beach. The castle was cool to look at, but the hotel should really do something with it. After all, it’s named after it! I wanted to look inside so bad. I suggest they reconstruct it with historical accuracy, to look like how it did when Sam Lord lived there, and make it like a museum. That would be awesome. I enjoyed the food, but menus at the non-buffet restaurants should have a few more options, and should have different options every few days. The sushi at the buffet was soooo delicious and fresh. I am very happy with the amount of healthy, fresh options available. Dinner at the Sam lord restaurant was delicious and the service was top notch. Julissa was my server both days I ate there and she was just so lovely and you could tell she had a lot of experience and exceptional training in hospitality. I notice that a lot of these reviews blame the staff for non-optimal service, however every single staff member I encountered was warm and welcoming. I did notice that some staff members were confused about what to do at certain points, or did not have adequate knowledge of, say, how to work the cooling system. It occurred twice at two different bars where I ordered a classic drink and they were missing an ingredient: rum bar was missing mint for mojitos, and pool bar was missing olives for martinis. Staff members were kind enough to go find the ingredients to make the drinks, but management is responsible for making sure that all kitchens and bars are fully stocked every day. This is a management issue, not the staff’s fault. The st
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