Xana Deluxe Hotel (Harbin Central Street)

帶媽媽來哈爾濱旅遊，位置非常好，走幾步路就到中央大街了。房間裝修較新，滿眼Tiffany藍，也很乾凈，很滿意！下次再來哈爾濱還住這。

非常非常非常差。 首先，安全問題：洗漱池的水很沖，輕輕一抬就會把地面濺濕，瓷磚又滑。孩子摔了一跤。 其次，衞生問題，床單掀開有頭髮，懷疑五一太火根本沒有一客一換床單。地面也有頭髮。 對孩子摔跤的補救是給了4個蒙牛純牛奶和四個飲料，簡直是打發要飯的，退房時還給前台了。 基本的安全和衞生都無法保證，還有臉讓顧客原諒。

地理位置相當nice,出門右轉➡️就是中央大街，超級方便，斯大林公園-防洪紀念塔-松花江鐵路大橋，隨便走走，一路都是風景 酒店環境也非常棒，喜歡的裝修風格，早餐豐富，種類繁多，保證可以吃的很好 房間內智能設施齊全，小度可以一直服務，去哈爾濱必須推薦的酒店，滿滿5顆🌟

真實遊客，純手擼評價 房間：訂的是大床房，大概晚上7點checkin，前台給我們免費升級到了套房（3333房間）。房間乾淨整潔，沙發床單等都沒有異味，洗手間是乾濕分離的，智能馬桶，淋浴的熱水很舒服。房間內還有智能音箱和智能燈和窗簾，早上起來開燈會自動把窗簾打開。我住酒店一般是全程拉窗簾的，所以沒有太關注窗外 其他設施：大堂，走廊，電梯的裝修也非常精緻。餐廳值得一提，早餐非常比我想象中豐盛，中式的麪條豆漿油條，西式的培根香腸雞蛋糕，還有炒5到6樣炒菜。基本上趕上一頓正餐 服務: 酒店前台服務非常禮貌標準，不會給人過度服務的壓力，同時也很到位。寄存行李的服務也非常方便。我們退房後在餐廳等飛機，服務員會拿熱糖水。在餐廳的時候，有個前台小姐姐應該是輪班休息，在角落拿着電腦上一些酒店服務的培訓網課，相信他們以後的服務會越來越好 地理位置：優勢就是在在中央大街一側，晚上逛冷了兩步路就回酒店了，非常方便。旁邊就是兆麟公園，去哈爾濱之前沒有聽説過，是下飛機的司機師傅説裏面很多參賽獲獎的冰雕。後來我們白天去了，非常舒服的公園，裏面是很多精緻的冰雕，和冰雪大世界又是不一樣的感覺。 總結：整理來説是非常不錯的酒店，可以放心預訂，不會踩坑。

酒店員工服務態度真的好好耶，早餐很好吃，房間乾淨衞生，酒店整體裝修風格我很喜歡，環境適合喜歡拍照的小姐姐，出門就是中央大街，一天去了好幾次，哈哈哈哈。。。謝謝你們的服務，好評推薦給每一位

這是我有史以來住過最垃圾最不衞生的酒店，沒有之一！價錢先不説，衞生非常差，服務員態度還很不好，我相信每一位網友住店都想要一個乾淨衞生的環境，我進去以後驚呆了，一個晚上都睡不好，無法用語言形容，如果不相信我説的可以親自嘗試一下！訂店的小夥伴們慎重！慎重！慎重！

這次出來旅遊住了4個酒店，這一家是最貴也是體驗最差的 體驗差體現在兩個方面： 第一是零下30多度的哈爾濱，酒店居然洗不了熱水澡。你可以想象一下，在零下30多度的冰天雪地裏被凍了大半天的情況下，回到酒店裡一開水，被涼水從頭到尾淋濕的感受，更為氣憤的是給前台打電話才告知説熱水器壞了正在搶修，請問，為什麼這麼重要的事情不能提前告知？作為這個檔次的酒店，出現這種問題難道是合理的嗎？ 第二就是酒店敷衍的客房服務。第一天洗澡的開關掉了，第2天仍舊沒有維修（如圖1）。喝了茶的杯子就任由他擺放在那裡，完全沒有任何打掃痕跡（如圖2）。 好一點的是酒店離中央大街確實很近，服務態度還不錯，房間的設施比較新，但由於以上兩個方面的不良體驗，讓我絕對不會再來第2次。

Very convenient location right by the walking street and across from a small park with some ice sculptures. it's also a 15min walk to St Sophia Cathedral. There is a cute Hans Christian Anderson themed coffee shop on the corner. And the river with all it's activities is also also just a few minutes walk away. Clean and good service, I would recommend it.

*Disappointed after so many good reviews…* We recently travelled to Harbin and after looking at many of the hotels and reading the reviews we decided that this was the hotel for us. However we were shocked to find the poor service and cleanliness during our stay. Location: The location of the hotel is a huge plus point as it’s very close to the central street & not too much of a distance to reach the main tourist attractions (20/30 min taxi ride). The location is also close to lots of restaurants which is very convenient. Service: This is an area which could definitely do with improvement especially the evening staff, upon checkin the staff were friendly and welcoming however when we raised issues with the hotel room they became very rude and disrespectful. When we arrived to our room we found we had no face cloths - not a big issue and one that was resolved in a timely manner. However we then had to ask for the face cloths each day after housekeeping had changed the towels which isn’t an issue in itself more of an inconvenience . However the staff at the front desk seemed to find it quite funny (staff members laughing when we mentioned our room number at the front desk) that we had several issues with our room. Amenities: The hotel has a robot delivery service for when you order food and other items from meituan which is a convenient way to get your things. The shower in the room was broken but was fixed in a timely manner. The room air con is basically just an ornament, the temperature of the room cannot be changed - it was set at 34 celsius one night - you can open a window but it will get cold quite quickly. Cleanliness: Another area with room for improvement - the hotel room is rather dusty with dust falling from the ceiling above the bed. The sink was not cleaned when we checked in. On one occasion we were given ‘fresh’ towels with make up stains on. Unfortunately we would not stay here again.