Mercure Hotel(Harbin Songbei)

호텔의 공공 환경(로비, 레스토랑)이 양호하고 객실 하드웨어도 구비되어 있어 4성급을 능가합니다. 욕실에는 화장실을 닦을 수 있는 작은 알코올 물티슈가 특별히 준비되어 있습니다. 세심한 서비스는 매우 사려깊습니다. 그런데 궁금한 점은 이렇게 큰 호텔에서는 짐을 보관할 때 수하물 태그가 없다는 것입니다(일반적으로 호텔은 이중으로 되어 있습니다). 10분 동안 수색을 해도 2~3명의 직원은 발견되지 않았다. 어떻게 감히 당신의 중요한 짐을 프런트 데스크에 맡길 수 있습니까? 따라서 서비스 및 시설에 대해서는 4점만 부여할 수 있습니다.

The staff is surprise nice and very helpful. It's a kids friendly hotel. I remembered on the Christmas Day, when we returned to the Hotel, the staff immediately gave us 3 bottles of warm water as it was snowing outside. The room is spotless clean and the breakfast is affluent. It is very near to the Sunac city, just 5 minutes walk. A good choice in Harbin.

We had the most amazing stay in the Deluxe suite in this hotel✨️ From check-in, the staff were welcoming and very efficient in getting us settled. And all our interactions with them were pleasant. Our room was clean, warm and very lit. ​There were complimentary fruits, fruit drinks and soda. We also had access to a coffee machine in our room. ​The bathroom was stocked with shampoo, conditioner, body wash and even lotion which smelled so good, much like vetiver. ​There was an air purifier and a humidifier to help with the dry air. The breakfast was really good and I appreciated being able to do 'take-away'. I also liked seeing that the take away option was widely available and much supported by the hotel's preparation of boxes and bowls so that there wouldn't be food wastage or recycling. We were able to do our laundry (wash and somewhat dry) by ourselves. The location of the hotel was easily accessible by car and Sunac Land is 3 minutes away. We had a lovely stay and would definitely stay here again.😊

The hotel itself is nice and the staff were very friendly. We booked a family room which was a good size. Room was too hot (28⁰C) and unable to adjust the thermostat but opening the window in -29⁰C was too cold. The hotel isn't that close to the places we wanted to visit (Ice/Snow World, Sun Island etc - approx 15mins taxi away). Sunac Land is walkable but closed in winter. There is a good mall 500m away.

The check in went very quickly even if the receptionist didn't speak English, we used the translator. We chose 2 rooms with 2 single beds for larger bed dimension and we did well. Size :1m20 per bed compared to the king size bed room :1m50 / 1 bed only in the room. The room itself is very spacious. We appreciated the complimentary drinks and fruits upon arrival. The breakfast buffet was very nice too. Oriental and occidental choices, a yummy croissant ( hotel French touch)There is a huge shopping mall within 5 minutes walk away from the hotel where we enjoyed the indoor ski/skate. Thanks to the hotel receptionist for helping us to find a taxi on several occasions, we asked for extra pillows and our request were granted and Thanks also to allow us a late check out on the day of our departure as our flight departed late. We will definitely choose this hotel when we come back to Harbin. A. Wong

Great location close to the ice festival and room was at the standard you'd expect from a Mercure hotel. However, the room temperature was set at 29,5 degrees with no other option to cool down but to open the window, with -20 degrees outside. Difficult to sleep with such heat. Breakfast buffet was very local but of correct quality. Coffee would have been a nice addition.

Overall good experience. Close to Wanda ski slope (walking), ice world and sculpture park (didi). Clean and just right for a good night sleep after cold day outside. Car ride to zhongyang street takes 30 mins

First time in Harbin, as my girlfriend recommended this hotel since she often flies to Harbin for work and her company always stays here. The lady working at the hotel was an absolute delight, she did a great job. Really enjoyed my stay.

Very nice room and the breakfast was good.