크리스티나 센터 호텔 & 스파(Cristina Center Hotel & Spa)

2022년 8월 30일에 Trip.com에서 예약한 타임 호텔의 체크인에 큰 불편이 있었습니다. 호텔 위치에 도착했을 때 건물 전면을 덮고 있는 대형 보안 차고 문/게이트가 있었습니다. . Trip.com에 적힌 전화번호와 건물 간판에 적힌 번호까지 연락을 시도했지만 번호를 사용할 수 없었습니다. (택시 기사님도 전화를 시도했습니다). 우리는 문/문을 두드려 보았지만 응답도 없었습니다. 우리는 밖에 갇혀 있었고 워크인 거래였기 때문에 훨씬 더 많은 비용이 드는 다른 호텔을 예약해야 했습니다. 우리는 방금 하노이에 도착했고 꽤 오랫동안 여행해야 했기 때문에 이 시점에서 이미 피곤했습니다. 나는 우리 여행의 순조로운 항해를 위해 지금까지 Trip.com에 정말 만족했지만 이것은 정말 두 번 생각하게 만들었습니다. 가능하다면 예약한 호텔의 첫날 환불을 요청하고 싶습니다.

Friendly stuff, but in my opinion the hotel is over rated considering its quality and the price (i payed 23 usd/night without breakfast, Mimi, the lady from the reception made me a big discount). I stayed in two types of rooms and each one on the wall has traces of recent work, with big stains on the wall or ceiling as if water is leaking, from the kettle water is leaking every time using it, the fridge door on the outside is with traces of liquid like it has leaked on it. I accepted because wasn't a disaster, but didn't like it, specially for the money they ask. The room are clean, also the sheets, the towels. Cleaning lady ask every day for cleaning. Breakfast is in an unventilated room, there is a "closed space" smell, I gave it up and they recalculated the price. Mimi is very nice, but unfortunately we had some problems: I wanted to make my visa run and she insisted go to a border point, Cau Treu, because that's where her uncle's transport company was going, I went for nothing, at that border point i couldn't get the visa, the law was changed by laotian part since 3 years ago and Mimi didn't know even she told me she does this for other tourists. Moreover, on the way back to Hanoi I didn't have seat in the bus until halfway, by then I had to sit on the ground, even though I had paid the ticket to Mimi who arranged everything. From the begining Mimi assured me she takes care of everything and i was in contact with her all the time and she replied to my messages until I arrived to Hanoi. At the end, Mimi agreed to share the transport costs because it was her fault. Also through Mimi I bought the Hanoi-Hoi a bus ticket (actually she didn't want to make any reservation at all, because she said i tryed do help you and things got wrong, but i insisted, i was a client like any other). The night bus experience was the worst night bus i had in South East Asia. A very strong urine smell for 15 h in a dirty old bus, very rude driver, many passengers were outraged. Don't use the transport company Queen Cafe Bus. Also, Mimi was annoyed that i had to cancel some plans and change them, a strange attitude for me, never happened before in South East Asia. The hotel is very well located, people are nice, the rooms are clean.

The people who work there were very kind during our stay and helped us again in a second moment when we were supposed to go to a different accommodation which turned out to be unsatisfactory. The staff from Cristina Center Hotel promptly offered us a room for those nights.

Dirty, smelly, like a building site. Rooms old and shabby, beds hard. Toilet door did not even shut never mind lock. Noisy. Did not feel safe so left. Probably part of a scam so beware. Do not recommend in any way.

Hôtel au centre du vieux Hanoï. Vous êtes a côté de tous les bars, restaurants, commerces et du grand marché. Le personnel est charmant et attentionné. Les chambres sont simples mais propres. Le petit déjeuner est correct et on vous propose même une tournée supplémentaire pour les gros mangeur☺️. Je recommande cet hôtel.Merci a son personnel JCM

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