골들 사일 호텔 하노이(Golden Sail Hotel & Spa)

직원들은 매우 친절하고 도움이 되었습니다. 그들은 단 300,000달러에 5명이 공항까지 이동하는 교통편을 예약했습니다. 기차 거리와 현지 시장까지는 도보로 약 20분 거리입니다.

다른 모든 면에서 호텔은 훌륭하지만 옆집에서 건축 공사가 진행 중이고 얼마나 시끄러운지 진정으로 믿을 수 없기 때문에 저는 이것을 하기가 약간 싫습니다. 공유하는 벽은 종이처럼 얇아서 오전 6시 45분경 건축업자들이 장비를 현장으로 가져오는 소리에 잠을 깼습니다. 공압 드릴링처럼 들리는 작업은 07:00 이전에 시작하여 18:00 이후까지 거의 쉬지 않고 계속됩니다. 로비와 조찬 홀에서는 때때로 너무 시끄러워서 정상적인 볼륨으로 대화를 할 수 없습니다. 그것이 얼마나 시끄러운지 거의 우스꽝스럽습니다. 리셉션 팀은 최선을 다하고 최대한 도움을 주고 있지만 이 장소는 현재 열려 있지 않아야 합니다.

자정에 끝내고 오전 7시쯤 다시 시작한 옆집 건물 공사.. 적어도 한 달 동안 여기에 머 무르지 마십시오. 직원들은 사과했고 아침 식사는 매우 좋았습니다. 그러나 휴식을 취하거나 수면을 고려한 저녁을 원한다면 여기에 머 무르지 마십시오. 직원이 도움이되었습니다.

Stayed here as part of a group of 3 with 2 rooms. Upon arrival we received a welcome drink and the owner couldn’t have been more helpful and friendly along with his staff. Offered to help us book the Ha Giang Loop which we had done already prior to arrival. 5* service and the rooms had English Plugs which was great too!

Do yourself a favour and do not book this hotel. Our stay in Feb 2023 was one for the books. Everything the manager of the hotel said she was going to do we for the most part had trouble with making any of it happen. She would promise things and never deliver. She would not answer the phone or reply to text. And, she would pass everything on her assistant Rosy who had no power to do anything about it. All we heard on many occasions is that they were sorry. Terrible customer service and very disappointing.

We really enjoyed our time in the Old town Hanoi. Golden Sail staff were fantastic and went out of their way to ensure we had a good stay. Breakfast was really good. The location was perfect for exploring the area. The street was noisy but our room was surprisingly quiet. We would return.

Shocking experience, we got in around 10pm to find they had given someone else our room and then transported us to the sister hotel ‘paradise hotel’ which was horrible, there were construction going on the entire stay starting very early and then leaving very late so there was constant noise, the power shut off twice in the building so we were in darkness, the hotel was dirty and the shower you had to hold the hose up to as it wouldn’t stand in the correct direction. We only stayed for 4 nights but if we would have stayed any longer we would have checked into another hotel. It was the worst stay I have had in Vietnam

Very nice place, great location, nice helpful staff, would definitely recommend 👍 Location is near the old quarter, and the lake. Accessible to all the historical sightw also such as the Hoa Lo prison and the temple of literature. Nice rooms also.

Clean hotel with really friendly and engaging staff. Great central location easy to get to bars restaurants and museums. Staff were very accommodating and helped us out with local information and recommendations. Would stay again and reccomend to friends.