스프링 플라워 호텔

We stayed here for a day. So the location is good. All major attractions are at just walking distance from here. We booked and checked in the same day, so we did not have much options. The rooms we got was on 5th floor (the lift only went to 4th). The room was huge , clean , got basic of everything you need, also had a window(its a luxury when you are in Hanoi ). They have lockers. The washrooms are clean and spacious. But..but the rooms was very cold, it did have AC, it did nothing. The breakfast is very simple, very limited options, and could be improved a lot. The people at reception are very confused people. Lots of confusion and we had to explain a lot while checking in. They need to have someone experienced to handle the reception. Giving 4 stars only because it was better than our hotels in same area. Stayed here on 14th Dec 2024

Spacious and pleasant room with a lovely big window for lots of natural light and a bit of a view of the street. Bathroom was nice. Good location in Old Quarter, only about 5 mins walk to lake. Breakfast was reasonable for the star level of the hotel - small selection but okay.

I stayed at La Palm for 3 nights with a break in the middle, so 2 stays, so to say. No hesitation in recommending with the little “caveats” below. So, don’t have expectations. It works perfectly for R&R after day’s travels. It is clean, staff are very friendly & helpful. The hotel is 1-5 minutes walk from all the restaurants and happening areas. In my 2 separate stays of 3 nights, this is my review. Here’s the breakdown, The GOOD • Room & Toilet are clean. • Linen etc are spotless • Staff & Reception are friendly and helpful. • The property is in the Old Quarter as in the middle of everything. 1-5 mins walk to all the action. • The breakfast is good. • A bank and an ATM are next door. The NOT SO GOOD • Some areas in the rooms and passages are/is aged. So, it can look not so spritely. The public areas are very nice. • The toilet has stains. Feels iffy, but that is aged silicon sealant. It IS clean. • I had paid for a “Room with a window”. On my 1st day, I was given room (201) which had a “window” to the passage/hallway & not to the outside. On the next stay, I was given room (208) with window to a very small courtyard, about 60cm * 150cm in size, and the courtyard floor had ample cigarettes ends etc. There’s no proper daylight as such, and can feel like a box. The room/s to the street and rear might be different, and I did not see them. So, don’t have expectations. It works perfectly for R&R after day’s travels. Having experienced 4 properties in this budget range in Vietnam, this hotel is not "Luxury" as claimed but more a 2-3 star city hotel. Again, just a comment so that you don't have expectations.

The guy at the front desk was not friendly which was extremely surprising considering all the service we received thus far from other hotel stays and experiences in Hanoi. He even gave her a room that was still occupied! Yes, you read that right. I opened the door and there was a luggage open on the floor with some clothes scattered around the room. I closed the door immediately and told the bell boy that the room was still occupied. My husband couldn’t believe it so he knocked on the door and a man opened the door! The bell boy ran back downstairs and came back up with a key to another room. That same unfriendly front desk guy didn’t even apologize. He said we could stay in that room for the night but tomorrow he would move us to a smaller room. This “bigger” room was already tiny. The restroom was not clean. The bathtub was perched an unfinished bottom. Most importantly, we were horrified and worried for our safety. What if he did the same thing to us and some other people came to our room and was able to open the door in the middle of the night?! We had to scramble like mad since it was around 11:00 PM at night to find another room for the night. That was our worse hotel experience in Hanoi. Never would I recommend this hotel. Stay far far away. There are too many other great options on Hanoi old quarter for you to even worry yourself with this one.

I stayed for 3 nights last March 2023. Very near most of the places around the Old Quarter. I was also able to walk back and forth to the Westlake area. Good breakfast with fruits. The room was clean and comfortable. Reception staff were very nice and helpful. I will stay here again.

The hotel is very reasonably priced, it is a 3 star hotel so I’m not expecting total luxury. The rooms are nice, the beds very comfortable and the service is excellent. I would have marked it as 5 from 5 but I did have one issue. On arrival I couldn’t find a safety deposit box in my room. The hotel advertises that all rooms have one, mine didn’t. Having a safe was part of the reason for booking La Palm so I was disappointed in this. I spoke with Lily on reception next morning and she advised she would get one to my room that day. A safe arrived but when I tried it, it wasn’t working so I had to have that one replaced. I have to say Lily was very professional, kind, courteous and helpful. The hotel is lucky to have her as the face of their business. Breakfast was as you’d expect at this price point, it was fine and no complaints. They have a spa which I used and the therapists were very professional and at the top of their game, they have fabulous therapists which I recommend using. All in all a comfortable stay for 2 nights, other than the safe issue I can’t fault it.