⭐ 1 Star – Completely Misrepresented and Unacceptable I would give this property zero stars if Trip Advisor allowed it. Before booking, I specifically asked whether this was a house. I was told it was not a house and that I was booking a hotel room. I was also told that upon arrival I would need to provide a major credit card and valid photo ID. When I arrived at 165 Emerson St, Hamilton, I was absolutely shocked. The property looked nothing like a hotel or legitimate guest accommodation. The exterior appeared severely neglected, with open windows without screens, a bag of cigarettes on the front step, no visible air conditioning, an unmaintained lawn, and what appeared to be a boarded-up side door. The overall condition and appearance of the property were extremely concerning and did not give me any confidence that this was a safe or suitable place to stay. Even worse, there was nobody there and no way to access the property or the supposed hotel room. There was also nobody available to check my ID or credit card as I had been told would happen. I immediately contacted the booking provider to try to resolve the situation. Despite having driven approximately 25 minutes to get there, I was essentially told that because I had already confirmed and paid, there was nothing they could do. So I was left standing outside a property that did not resemble the hotel accommodation I had been promised, with no access to a room and no one available to assist me. I then had to find and pay for completely different accommodations for the night. I have photographs of the property taken when I arrived and can provide them to support this review. This was one of the worst accommodation experiences I have ever had. The property was not represented to me accurately, I could not access the accommodation I paid for, and there was no one there to resolve the situation. I would strongly recommend that potential guests do their research and verify exactly what they are booking before paying for this property. Based on my experience, I would absolutely not stay here again.
번역