Very much do not recommend staying here. Our family arrived at 9 PM to a party atmosphere, and I was told by JR at the front desk he didn’t have a room for us with an odd lack of interest. He dipped in and out of our conversation, randomly interrupting us and dialing rooms on speaker phone to let them know their credit cards had been declined. It seemed like he was on something because he was really confused.
He finally assigned us a room, which was awful. Very loud from the partying at the hotel, and we woke up with no hot water. Also, the bathroom has no door - simply a curtain to draw closed - so a huge lack of privacy and quiet for a family stay.
We checked out at 5 AM with JR again, who was just as confused and rude as the night before. I asked for the manager’s name so I could call to discuss the cold water situation, and JR got angry and aggressive, telling me the hot water wasn’t his problem. I said, “I just want to check out, man, can I have my receipt please?” He started yelling across the room to a colleague, “MOLLY, I FEEL UNSAFE WITH THIS WOMAN!”
Bottom line, a terrible experience. No hot water in our room made for a really unpleasant morning, culminating with aggressive, angry staff who tried repeatedly to escalate a situation where a guest simply asked for a manager’s name.
번역