The 24-hour reception was welcome, as we arrived at 11pm after a very long day travelling from the UK. The staff were all great: polite, helpful, cheerful. Nothing was too much for them. Because of the Queen's death, our flight was cancelled on 14 September. We had paid for three nights but because of that, we only had two nights in Hamburg. The hotel made up for it by giving us a free breakfast each day. That was such a kind gesture. The price was good, budget, I guess. The room was clean and big enough. The lift is quirky - small and slow, but no problem. Breakfast was good, though it's a bigger hotel than you would think from the outside and the breakfast rooms were a little overcrowded at times. The location is good. Just across the road and just around the corner from the railway station. I would recommend this hotel
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