There was only one receptionist, friendly and helpful but she has to deal with all the other requests. The location is not far from the main station and conveniently located close to shops and restaurants which is the plus factor. The amenities were very basic. We had to rquest for extra pillows because there was only one provided in the twin bed request. There was only a combined shampoo/bath gel, no slipper. I think it's over rated for its 4stars
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